The Best 18 MEDICAL SERVICES near San Bernardino, CA (Part 2)

Vincent Baca Outstanding Thxs

I was first last I was a patient here after a very serious car accident in 2008 and I had to have assistance remembering how to do some daily activities and thanks to Laurie I rehabilitated amazingly. Thank you very much Laurie and the entire staff. I’m Marco Jr I had a two bone flaps removed from my skull. I apologize for being difficult when I was a patient but with your understanding and patience I am here and better then ever. GOD bless you and this entire rehabilitation facility, I am forever grateful and appreciative of my assistance here.

Lee Sands I really appreciate the services provided to me here by the entire nursing and therapist staff. They’re very attentive, caring, and professional. Everyone here made sure I was taken well care of. I really enjoyed the meals that were given to me as well. They were always carefully planned out ahead of time by the nutrition department. They also have a well equipped gym facility for patient use. But the part I really admire most is their occupational and physical therapist staff. They’re very passionate about what they do for a living and dedicated to meeting their patients’ individual needs. I can’t thank them enough for my rehabilitation. It has been quite the recovery process since my surgery. But I’m very grateful to have gotten this far on my journey.

DAILY REFINEMENT I have always had a great experience with Dr. Sunil Arora, MD. He is a knowledgeable, caring, and attentive doctor who truly listens to his patients and provides excellent medical care. However, my experience with the front desk staff has been disappointing. The receptionist is rude, dismissive, and lacks professionalism, which makes visits frustrating and uncomfortable. Unfortunately, this has affected my overall experience, to the point that I have decided to stop going to this practice. I hope the office management takes this feedback seriously and improves their customer service because Dr. Arora himself is an excellent physician

jimmy halim Experienced doctors and staff its worth the waiting times they take good care of patients and help resolve or improved the health issues of the patients guarantee.

Don Frasco This place is considered a clinic but way btter than most hospitals around the area. Lobby looks like a hotel. Staff are very friendly. Love this place!

Love Blossoms I’ve been attending this clinic since 2008 at 3rd street when I became pregnant and my daughter was seen here as a baby and now she’s a teen being seen at this location since it moved. The staff provides 100% the best quality of care service. I recommend this clinic to my family and friends. From experience, The wait time is understandable. Be prepared to wait approx. 30- 45 minutes to go in then 1-2 hours to leave the clinic. I don’t mind waiting when I know my kid is receiving the best care service from residents and attending staff. Bring a book to read or arts & crafts for the kids.

Saria Stewart My son was recently admitted to the hospital for four days, and during our stay, we were fortunate to have the best nurses—Krista and Jasmine. They were incredibly kind, patient, and attentive. Even the PCA, whose name I believe was Mayra, was amazing. I am so grateful for the exceptional care and support they provided during such a challenging time. Their dedication and compassion made all the difference. Thank you for everything you do for your patients and their families. Your hard work and kindness do not go unnoticed!

Sierra Solis We had the best experience for our 6yr old son who needed emergency dental surgery. From the moment we got there after our transfer from another hospital, they really made my family and I feel at ease. The doctors, nurses, staff, security, and even the maintenance staff were all so kind, helpful, and amazing human beings. Everything was explained to us step by step and they were so patient with my husband when he had many questions, which was obviously understandable. I am so thankful for this hospital and everyone who works there. My son said it’s his favorite hospital, because they were nice, took care of him, and had toys to play with lol. They truly think about the kids!

Sharon Tuione Been picking up medication for my husband for years at multiple Kaiser locations including this one and never had a problem until today at this SB location. The woman at the counter wouldnt release his medication to me with his MRN and DOB, but insisted that I recall the exact name of his medication. There was only one prescription I filled for him but she refused to help me without me naming the singular prescription. I had to pull up his in kp.org and research the details in front of her. I felt as if she was policing me. It was humiliating, unnecessary, and time consuming. She was very rude and spoke to me as if I was stealing.

will iam Can’t find any good doctors I’ve changed 2 already Not very helpful doctors is like they don’t care about their patients .. If anyone knows a good Kaiser doctor at San Bernardino or Redlands location please let me know I had dr Raquel Montoya but she was no help at all she did not listen to any of my questions and concerns she just completely ignore my concerns She put 0 percent effort in trying to help me

Beatriz Serrano She was great surgeon and great bed manners. Her staff always very helpful and professional. My surgery was approved in a fast timely manner and so was the scheduling of my surgery. -B. Serrano

Amy Means When i first went to see her she explained what she was going to do to help me with my problem and the insurance approved my surgery. At the pre op, just 4 days before the surgery date she cancelled my surgery and stated in her own words that she did not know why she was going to do this surgery. I was shocked that she could not remember or did not take proper notes from our first visit and by how mean and rude she became. She became the exact opposite person we enjoyed in our first. I do not reccomend this dr., she gives false hope and is a liar. I should have known better on my first visit when I could hear her through the wall yelling at another patient. Beware of this doctor.

Carly I had a good experience at the hospital but the billing department sucks. They overcharged me and I called and left a message for the accounts manager multiple times. She never called back. The individuals working under her couldnt help. So do I just have to go to collections? Is that really fair when Im genuinely trying to settle the bill? Doesnt seem like it. They would have gotten a higher rating if the aftercare wasnt so poor, but Ive spent so much time trying to call them to settle the bill (yes someone is trying to pay you, just fairly), that its been a real hassle. Also instead of replying to this with the individuals number to call (because Ive already been leaving messages for months), just connect with your staff and sort out the problem. If shes overworked, get her help! If she doesnt care, put her in a position she enjoys and find someone more suited for this one. Hopefully you guys work things out on the backend and I can settle my bill. Weird to leave a review like this...

Jaden Spurbeck I have to come in at least once a year for lab work, health exams, and filling out documents. They are welcoming and genuinely try to help with all your needs and complications! I would most definitely say that they look out for ones best interest.

Eva Callejas The front desk Lady took me in right away with no hesitate. The Dr and the staff are so friendly. Im so lucky and bless to get to stop by here and ask for more information after been turning away from other clinic because I just move from LA and my insurance. Thank you Dr Arora and the Staff. I highly recommend this clinic.

Kacey Guthrie (Husband and I booked new patient appointments together) They do their best, however we had an unusually long wait. We had a LOT of let downs following. I didn’t receive a prescription that my provider told me she would refill. So I called and was told on the phone I had to come into the office becuase the systems were down. Upon my arrival to the office, systems were working fine. They just forgot to send in my prescription. I wound recommend elsewhere that puts your health & well being as a priority.

TaeEyun Jang I come here once a week, cuz my church members son is locked up in here. This place rather seems like a jail than hospital. Every time we visit with korean food, they dont allow certain kind of food and spoon nor chopstick. Hey if you havent eat the food doesnt mean its poisend

Miggy Mouse Really enjoyed my stay at Patton. I Met really interesting people, and the food was amazing. Checkout the new pool they just built, perfect place during the hot summer months.

Beverlyn Jackson Not only have I worked with him professionally, he has been my husbands family doctor for 2 generations. Yes, he is abrupt, yes his bedside manner is "different" but lets face it what would you rather have a sugar coated, pleasant doctor, that cant find his way around an accurate diagnosis and only cares about the money or an excellent diagnostician, that deeply cares about his patients. Connected to the community he serves. The profession needs more like him.......Hes my hero!!!

justice Love This Dr was so rude. As someone who worked in medical field I was shocked at how I was treated. Completely unprofessional. Put me down because I didnt want to be seen by a certain Dr. Absolutely wrong to belittle a patient for choosing to see a different Dr. Pretty sure thats illegal, that goes against patient rights

Nicole Rae Valencia My initial referral from my insurance for this office was valid 04/24/24-/07/23/24, but it took me that long to make an appointment. I had to get another referral valid from 07/09/24. Apparently my primary doctors office faxed over my records along with the referral, but only the referral was received at that fax #. There was a lot of back and forth with the medical coordinator and multiple faxes my doctors office, trying to make sure my bloodwork and abdominal scans were received just so I could make an appointment. That being said, at my visit, Wen Long, PA-C completed a thorough review of my records, ordered additional bloodwork, fibroscan and follow-up visit. She answered my questions, assured me Ive been doing correct preventative measures, and understood why my situation stumped my primary doctor. I look forward to learning more at my future visits!

Heather H. My review is specifically for Dr. Regmi and Dr. Villacana. These are the two most amazing transplant nephrologists that I have met and have taken amazing care of my mother. My mother is 4.5 years post transplant and they have helped us the entire time even though its been a rough road. Definitely room for improvement in other areas but I am grateful for these two physicians.

Anthony Mistretta I was there for three week, years ago and had the best treatment I could ask for. This week my wife was admitted. On 2100, the Doctors, Nurses, Kitchen help, everyone involved were absolutely great. I couldnt say one negative thing.

Tawny Dotson My father is a current patient in their PCU Unit for about 3 days now and has been in this hospital for approx 10 all together and lets just say patient care is not their strong point! He was recently diagnosed with cancer and transferred to this hospital due to the minimum health coverage he has. It has been a battle from the beginning! Most of the hospital staff is not pleasant to deal with, they are not good partners with discuss issues or providing updates and to your love ones and they definitely discriminate against the POOR! I have spoken to my dads doctor only once since he has been there! And The PCU Unit is worse! There nurse case manager Ellyn is the worst person I have dealt with thus far and when you try to change or have another care staff person assist they avoid you all together. I have emailed and left messages for social services and leadership with no contact or response since our first and only meeting! Terrible, just terrible! My father is possibly dying and no empathy whatsoever. They want to just kick him out because he has little to no health coverage. Why get in the field to help people if the only thing you are willing to do is stabilize and send them on their way! I pray that none of your family members have to go through what we are going through dealing with this hosptail!!!

Manuel Corea I went in for a d.o.t physical and a drug test for a job. I clearly explained it and showed the guy in the front desk what i was there for and he said ok. When a lady called me to the back i asked her if i was doing my drug screening together with my d.o.t physical and she said yes. Seemed kinda weird at first but being there since 9am and waiting for 4 hours i figured it was because of both test. When i left they handed me my paperwork and they told me they will send my company the results i waited 4 days and called my company to check on my results. well i guess the workers are just lazy and careless because they lied to me they never even did a drug test just the d.o.t urine sample they almost cost me my job because their workers were being negligent.

Dulce Becerra No Covid tests were available . I had to bring one from home. Presented with flu symptoms and didn’t get tested till I asked for Tamiflu. Waited 3-4 hours but it wasn’t even a full waiting room. Honestly, everyone was very friendly and kind, just felt like some steps and efficiency were missing.

David Vasana Thach Dr. Nguyen takes his time with patients. The staff is able to speak Viet, Cambodian, and Spanish. Dr. Nguyen speaks Viet and English. Appts are preferred over walk-ins if you dont like waiting.

Kimmie Do Horrible customer service. Dr & staff neither one returns call after weeks of calling & stopping by the office. I would NOT recommend this Dr or his staffs. Not professional!!!!

Shirleen Armstrong I was in the hospital back in August 2024. It was loud full of chatter as if sick people weren’t there for care. I was just discharged today for surgery on February 12-13, 2025, it was a totally different place. Quiet from nurses’ stations, no huge crowds of loud talking “supposedly” professionals. I rested well and there were signs posted on the walls to “Hush” patients here. I felt so welcomed and respect to be there for care. I slept like a baby during the night. Yes, there were vital checks but a lot happier rest without all the noise from hospital professionals. I must add that the discharge procedure needs to be better my surgeon wasn’t available to sign my discharge paperwork and he someone who came around 2:45 pm and I had been asking to discharge by noon. We drove home to Silver Lakes in high winds and rain. Our power was out. This was such a waste of time to treat us this way. Please make improvements on earlier discharge if the patient asks to discharge by noon. Thank you.

Mayra V I had to stay in this hospital for 7 days last week due to illness, and everyone was so nice specially the lady that takes X-rays she was very kind and loving, thank you to all my nurses that were great specially Aira and Brenda and one other one but I can’t remember her name but you all were awesome. The only reason why I didn’t put a 5 star was because of the cleaning staff they only clean my room and restroom only 3 times and they hardly went to pick up trash the days I was there so need to work on that but other than that I had a good experience

Ysabel Salazar Been having dizzy spells that caused me to almost faint the dizzy spells comes with my neck/under shoulder blade pain and also head pain. I feel like my head is going to explode because of head pressure along with feeling like my brain is on fire I also have heart palpitations here and there. They did xray on my neck/shoulder said they didn’t see any inflammation. They also did blood work said looks good, what they need to do was an ct or mri what if my brain is bleeding and gonna have an aneurysm, or have a brain tumor or a stroke that is going to happen soon. I’ve been to this hospital twice for dizziness they aren’t taking me serious. They rule out as maybe headaches that radiate to your neck/shoulder blade or a viral infection I wasn’t even sick no cough no runny nose no flu symptoms nothing in that category. Don’t come here unless you want your day to be wasted and incorrect diagnosis.

harmony DO NOT SEND YOUR LOVED ONES HERE IF POSSIBLE. This has to be the WORSE possible hospital I ever been in. The size of the waiting room is maybe the size of an average kitchen. There are patients everywhere sitting in the waiting room. My grandfather who fell and broke his hips it took them almost 9 hours to get him in a room. He was on a stretcher in the hallway of the facility!! No food nothing. It was the most wildest thing I have witnessed. This hospital needs some type of renovation.. BAD.

Keith Neal Sorry its a long one but a must read. Been dealing with a medcal issue since 2016. Have done to several specialist. Had every kind of xray ultrasound and MRIs went in after anotherher ultrasound waited in the was in the waiting for over an hour past my appointment time finally was called back. Dr walks into the room and says the results are that your thyroid glands are enlarged. Says nothing we can do and walks out no referral to a another dr or nothing also said if you need anything come bsck. Thyroid glans are in your neck my problem is in the pelvic area