James Harris: The medical people are fine and the office staff are nice enough. I am rating IPMG with only one star because the office and the billing department are not in sync with each other. I am completely done with paying my copay at the end of a visit only to be called saying I still owe money. Has been happening for months and Im seriously about to report them to their regulatory board.
Bebe Sanchez: This place has 1 star constant reviews for a reason.. i was a patient here for my first time ever back in march due to suicidal thoughts. I actually put myself here. The way i felt like a prisoner, but i felt extremely bad for others more than myself. The guards and nurses were treating them so badly. Arguing, yelling, making fun of patients! made me cry. I even made a complaint on a certain nurse who is extremely verbally abusive but they sent me back a letter saying “this place shows no wrong doing” please from deep down in my heart as a human being, if you’re reading this.. this is the last place i would ever go or even send anyone i love here.
R Vazquez: Waiting time is ridiculous!! 3-4 hours just to get checked by the nurse then they tell you to wait outside for another 2-3 hours before you get a room. Then you wait for an hour for the doctor to finally see you. Then 30 minutes to an hour wait for your prescription. They only have 1 doctor. Theyre the worst Urgent Care waiting I ever had to wait for. Staff is okay. Doctor sucks.
DAILY REFINEMENT: I have always had a great experience with Dr. Sunil Arora, MD. He is a knowledgeable, caring, and attentive doctor who truly listens to his patients and provides excellent medical care. However, my experience with the front desk staff has been disappointing. The receptionist is rude, dismissive, and lacks professionalism, which makes visits frustrating and uncomfortable. Unfortunately, this has affected my overall experience, to the point that I have decided to stop going to this practice. I hope the office management takes this feedback seriously and improves their customer service because Dr. Arora himself is an excellent physician
Saria Stewart: My son was recently admitted to the hospital for four days, and during our stay, we were fortunate to have the best nurses—Krista and Jasmine. They were incredibly kind, patient, and attentive. Even the PCA, whose name I believe was Mayra, was amazing. I am so grateful for the exceptional care and support they provided during such a challenging time. Their dedication and compassion made all the difference. Thank you for everything you do for your patients and their families. Your hard work and kindness do not go unnoticed!
