Urgent Care - Dignity Health - Highland, CA - Highland (CA)

1 /5 R Vazquez: Waiting time is ridiculous!! 3-4 hours just to get checked by the nurse then they tell you to wait outside for another 2-3 hours before you get a room. Then you wait for an hour for the doctor to finally see you. Then 30 minutes to an hour wait for your prescription. They only have 1 doctor. Theyre the worst Urgent Care waiting I ever had to wait for. Staff is okay. Doctor sucks.

5 /5 ᙅᒪᗢᗩḰ -: This place is better than going to my "primary doctor"! I can get in, get out and get medicine and the care that I need. And I can at least see someone in person and not over some stupid video call. And I dont have to wait forever. With my "primary doctor" I cant even get an appointment with them. Not like I would want to cause I feel irrelevant when I go there, always playing and typing on their stupid little laptops making no eye contact with you, making you feel ignored. At least with urgent care I feel like Im being listened to by everyone. They make eye contact and there is not a damn laptop in sight through the process. Ive never had a problem with anyone going here. They had one slip up but nobody is perfect and these people are working their butts off all day trying to do what they can. With all that said I can say I appreciate the work these people do and I will continue to go here whenever I have health issues in the future.

2 /5 Annamarie Uribe: Ive come to this Urgent care so many times and have always had great service. Came in today and everything went smoothly. It wasnt until I left and had to call back to ask for help with my 4 year olds prescription. Michelle the RN answered with so much attitude. Her passive aggressiveness and attitude threw me off that I asked for her name. I never ask for rude customer services names but this time I was just confused and taken back from her. She would only give me her first name and said shes the only Michelle there. Other than Michelle , Ive never had any bad experiences here.

1 /5 Stephanie Franco: Very rude and didn’t want to hear me at all. Went in for having severe migraines & dizziness and was told “it is because of your cough” what cough?? Was prescribed medication for a cough when I didn’t even go in for that. Also was told “there’s absolutely no reason why you need a doctors note”. The doctor “Brian Bearie” makes it seem like you are only there for a doctors note and doesn’t want to hear your concerns at all. I’ve never had this experience here before but today was totally different. He definitely needs to be fired for speaking to patients the way he does.

1 /5 Brett Valentine: Wasn’t very impressed with my last visit to this urgent care; which is unfortunately as I haven’t had problems here before. The PA came in, briefly looked at me, and seemingly undermined my symptoms I was experiencing at the time, and am still experiencing at the time of writing this (2 days after the fact). He had insinuated that I could have the Flu, but didn’t prescribe me anything that I wasn’t already taking to begin with. He topped it off with a seemingly snarky “I’m sorry you’re sick my friend” followed by a little shrug. They tested me for Covid and the Flu, and they said that my results shouldn’t take long to get back, and whenever I’ve called, I’ve been met with a snarky tone from the front desk receptionist and a very dry tone from whoever I spoke to in the lab department. To top it all off, the wait time was atrocious as there was only one physician working a queue of at least 10-12 patients that needed to be seen. I don’t anticipate me writing this review to get me anywhere, but I just feel that it’s necessary to put this out there.