Mountains Community Hospital - Lake Arrowhead (CA)

2 /5 Carly: I had a good experience at the hospital but the billing department sucks. They overcharged me and I called and left a message for the accounts manager multiple times. She never called back. The individuals working under her couldnt help. So do I just have to go to collections? Is that really fair when Im genuinely trying to settle the bill? Doesnt seem like it. They would have gotten a higher rating if the aftercare wasnt so poor, but Ive spent so much time trying to call them to settle the bill (yes someone is trying to pay you, just fairly), that its been a real hassle. Also instead of replying to this with the individuals number to call (because Ive already been leaving messages for months), just connect with your staff and sort out the problem. If shes overworked, get her help! If she doesnt care, put her in a position she enjoys and find someone more suited for this one. Hopefully you guys work things out on the backend and I can settle my bill. Weird to leave a review like this...

5 /5 Jaden Spurbeck: I have to come in at least once a year for lab work, health exams, and filling out documents. They are welcoming and genuinely try to help with all your needs and complications! I would most definitely say that they look out for ones best interest.

2 /5 Dominique Orozco: MY REVIEW IS SOLEY BASED OFF OF PHONE INTERACTION. My experience with calling was an absolute nightmare. I work at a Medical Facility, and I called to try and verify information of a previous patient but it seems as though they all work under a different system. No one had the information I needed. If patient was there in their facility regardless of what section or level or wing they were in you would think the same info would come up. No one was able to transfer me to the correct department to verify the information I needed. There are way too many departments there. Medical records didnt have the information for the patient but is it because theyre only Medical Records for the Hospital, Swing, Skilled nursing facility? Makes no sense. I will say every person I spoke to were very nice which is why Im not leaving a one star review. I hope they can soon get a system that will work for all departments there to give the same and correct info.

5 /5 Arren Frank: I came in with a terrifying sudden facial swelling / abscess. I received kind and attentive care from everyone from the front desk to the nurses to the doctor. Im very grateful to everyone who helped tonight.

1 /5 Ashly Wisely: Always act like nothing is wrong, wont actually look for whats wrong. The long haired doctor guys, is so rude to females and the girls. Super nice to men though. He was telling a baby how painful it would be and the shot would be worse, essentially terrifying her, she was crying the whole time, then when a man came in and needed stitches he was so nice, numbed it with no issues. I will not be back unless Im dieing and have no way down the mountain. I thought victor valley hospital was bad but this is ten times worse, clean yes, a few nice nurses, yet the male nurses are rude and kept saying we are not giving you pain meds I all I wanted was meds to stop throwing up. Absolutely rude and horrible bed side manner.