Concentra Urgent Care - San Bernardino (CA)

2 /5 Manuel Corea: I went in for a d.o.t physical and a drug test for a job. I clearly explained it and showed the guy in the front desk what i was there for and he said ok. When a lady called me to the back i asked her if i was doing my drug screening together with my d.o.t physical and she said yes. Seemed kinda weird at first but being there since 9am and waiting for 4 hours i figured it was because of both test. When i left they handed me my paperwork and they told me they will send my company the results i waited 4 days and called my company to check on my results. well i guess the workers are just lazy and careless because they lied to me they never even did a drug test just the d.o.t urine sample they almost cost me my job because their workers were being negligent.

4 /5 Dulce Becerra: No Covid tests were available . I had to bring one from home. Presented with flu symptoms and didn’t get tested till I asked for Tamiflu. Waited 3-4 hours but it wasn’t even a full waiting room. Honestly, everyone was very friendly and kind, just felt like some steps and efficiency were missing.

5 /5 Yessell M: Went here for a drug screening for my employer, I went on a Saturday morning which I love that this is a 24/7 clinic. I was in and out in 30 mins. The clinic was empty only 2 more patients were there. The lady that attended me was super friendly.

3 /5 Lynn Harris: Its convenient for patients with their 24 hr of service. I checked in at the front desk the receptionist took my lab order form from employer, asked if I have a good contact number and told me that she will send me a link to fill out their medical history intake form. I sat down and about 15 minutes of wait time I received link. Soon after more customers came through the door. The receptionist checking them in the same way she checked me in but added the wait time until they would be seen by the doctor. About 40 mins of waiting, I asked how long until I would be seen a MA walked over to her desk by this time, she explained about 4 hours because they only have one Doctor working. immediately I was upset mentioning to her YOU NEVER TOLD ME MY WAIT TIME as you explained to customers that came in after me. We proceeded to go back and forth about her telling me when IN FACT she failed to do so mind you if she had explained to me I would not have ASKED! UNPROFESSIONAL. The MA was nice and had me go to the back to start the process. I was greeted by someone that was very apologetic concerning the receptionist behavior. She immediately had the MA start my physical. He was pleasant and provided fast service. I was escorted to a examine room in about 10 minutes of waiting the Doctor came in went over my forms while having a friendly conversation with me. I signed, retrieved my paperwork and left. Luckily my wait time was only 2 1/2 hours. The hours of convenience is spot on although the receptionist didnt provide me with every detail when I arrived but other staff members made up for her unprofessional behavior. Hopefully I wont have to go back there. Concentra needs to hire another Doctor for their 24 hrs of service to the public.

5 /5 Toni Najera: There were 3 ladys that work there short Hispanic girl a bit older Hispanic lady and a African American lady they were all excellent. They very friendly and helpful. I was in and out around 430am or so. Clean place and overall very professional. Im going back!.