1 /5 Kacey Guthrie: (Husband and I booked new patient appointments together) They do their best, however we had an unusually long wait. We had a LOT of let downs following. I didnât receive a prescription that my provider told me she would refill. So I called and was told on the phone I had to come into the office becuase the systems were down. Upon my arrival to the office, systems were working fine. They just forgot to send in my prescription. I wound recommend elsewhere that puts your health & well being as a priority.