San Bernardino Urological - San Bernardino (CA)

5 /5 Booknutt: I wanted to give a big thank you to Marie at the San Bernardino office. She went above & beyond for me, and I’m so grateful to her for getting my Dad in Law in for appointment. She helped me so much and I wanted to give her a BIG SHOUT! THANK YOU MARIE! ☺️

1 /5 Kathleen Deford: I see why you have such bad reviews. You provide horrible patient care. Just realized Im supposed to wait by my phone 11 days after my urinalysis for a call from the King to see if I have a kidney infection. My Physician is able to provide the results right then. What about pregnant women?? They shouldn’t be arrogant at all because they are the worst care possible here. They have the monopoly now but wait till more physicians come to the HD. I’ve seen it happen time and time again. Horrible service just doesn’t cut it anymore after Luigi. The trolls that run the office take enjoyment in not caring for patients. Nothing here to be arrogant about. I hope y’all get a kidney infection, please God. You will reap what you sow.

1 /5 Frederick Hernandez: Dr here is not friendly or compassionate towards patients needs. He’s more condescending than anything. I’m definitely surprised that he hasn’t been sued or his license hasn’t been revoked. Do yourself a favor. Don’t look for convenience because it’s closer. It’s well worth it to travel an extra 5-10 miles for alternative care.

1 /5 Vicente Reyes-Aguilera: For Dr. Dong, supposedly he is very good, but no matter how good the doctor is if there is no consistency, they have to inject me once every two weeks, and normally they do not have the space to give me an appointment every two weeks so they give them to me three weeks apart, and to top it off now they called me to tell me that the doctor has to leave early, that if I can go in half an hour, which is impossible for me, so they give me a new appointment for 35 days, plus 18 days that have already passed since my last appointment, that is 53 days, and I have to inject every 14 days, and according to the receptionists the doctor has to be there for them to inject me, I asked the doctor if this is true and he tells me to ask them, even though they do not put me through to the doctor, they just inject me and thats it, but the doctor does not even see me to give me the injection, but he does charge me for the consultation just for giving me one injection, to top it off, it’s not that I arrive and get injected, I have to be there waiting for more than an hour, and it’s worse if I go to see the doctor, because in that case I wait more than two hours, their excuse is that they always have too many patients, but the truth is that they don’t know how to manage their time, for me if it’s at 2:00 PM it has to be at 2:00 and not at 4:15, that only shows that they are bad at organizing their time, and they make their patients spend hours waiting to receive their consultation, and if they have too many patients and they can’t attend to them, then they shouldn’t accept any more new patients and tell the truth, don’t play with people’s health just to charge for the consultations or hire more staff so that they can attend to more patients without wasting their time.