Ellen Buzzard Ive been a patient of Redwood Community Health since they took over about 5 years ago. In all honesty, I was very unhappy with the services & care I had been receiving (if you could call it that) since they had taken over until about a year ago when I made an appointment with a new doctor that had just joined the practice.
No matter what doctor I saw, none of them seemed to listen & all of them failed to address my medical concerns or put much effort in treating my conditions. I scheduled numerous appointments for the same conditions. The doctors I saw acted like they didnt want to be bothered, dismissed me or wrote off my medical problems on a variety of things I knew were not the cause.
None of the doctors had any answers for me but that was no surprise when most of the time they didnt examine me or run any tests. They were all too happy to write me prescriptions that didnt help. 3 different times they prescribed prescriptions for me that I was allergic to & was noted in my chart. Luckily I caught all 3 errors prior to starting the medications.
At one point I made an appointment after I came down with a nasty bug very quickly. I was seen by a nurse practitioner who lectured me for coming in when all I had was the flu (prior to COVID) instead of toughing it out & taking care of myself at home like most adults would do. A week later I went back because I was 10 times worse & was diagnosed with double pneumonia.
Time after time the medical staff left me with the impression that helping & providing patients standard medical care was not a priority to them.
When I made an appointment about a year ago, I was schedule to see Dr. Henry who was new to the practice. I had no more faith in him than I did the rest of the medical staff.
That appointment with Dr. Henry was a game changer for me. He has done more for me in the last year than all the other doctors combined had done for me over a 4 year period. He is everything I expect from a doctor & more. WOW, what a difference a great doctor on top of his game can make.
5 /5
Rachel It’s unfortunate that North Country Prenatal Services had to mesh into the Redwood Community Health Center. I have been receiving extended postpartum support from NCPS staff due to having postpartum difficulties. I’d missed a call about scheduling my next phone appointment to occur in 2-3 weeks, and attempted to call back. The lady at the front desk put me on hold whereby they hung up on me. I called back, and was told I had the wrong number, followed by them checking my mychart that showed they are the right office, she proceeded to tell me the person managing my care was booked, and I asked if I could speak with the person who had called me about scheduling. She feigned friendliness saying she’d put me on a brief hold to transfer me, and hung up. This never ever happened at NCPS, and given the postpartum difficulties I have been having this treatment made me feel so much worse. Thankfully it was someone else on my third call who got me to the right staff member, and there was availability after all to schedule my appointment.
4 /5
