Ellen Buzzard: Ive been a patient of Redwood Community Health since they took over about 5 years ago. In all honesty, I was very unhappy with the services & care I had been receiving (if you could call it that) since they had taken over until about a year ago when I made an appointment with a new doctor that had just joined the practice.
No matter what doctor I saw, none of them seemed to listen & all of them failed to address my medical concerns or put much effort in treating my conditions. I scheduled numerous appointments for the same conditions. The doctors I saw acted like they didnt want to be bothered, dismissed me or wrote off my medical problems on a variety of things I knew were not the cause.
None of the doctors had any answers for me but that was no surprise when most of the time they didnt examine me or run any tests. They were all too happy to write me prescriptions that didnt help. 3 different times they prescribed prescriptions for me that I was allergic to & was noted in my chart. Luckily I caught all 3 errors prior to starting the medications.
At one point I made an appointment after I came down with a nasty bug very quickly. I was seen by a nurse practitioner who lectured me for coming in when all I had was the flu (prior to COVID) instead of toughing it out & taking care of myself at home like most adults would do. A week later I went back because I was 10 times worse & was diagnosed with double pneumonia.
Time after time the medical staff left me with the impression that helping & providing patients standard medical care was not a priority to them.
When I made an appointment about a year ago, I was schedule to see Dr. Henry who was new to the practice. I had no more faith in him than I did the rest of the medical staff.
That appointment with Dr. Henry was a game changer for me. He has done more for me in the last year than all the other doctors combined had done for me over a 4 year period. He is everything I expect from a doctor & more. WOW, what a difference a great doctor on top of his game can make.
David Quilantan: Receptionist are rude and they keep you on hold for their convenience. I was called for an appointment by Open door because I was in emergency for my heart condition. I wasnt able to make it to my appointment however I asked them if they would be willing to make an appointment for me supposedly there was an appointment come to find out they never made one for me like they said they would have. With this place really needs is to record their phone calls. Im tired that my physical needs are not being met at this place theyre being taken lightly. They need to train these people. If you ask for a supervisor they should just transfer you over to a supervisor to speak with them not just hang up on you. I hope things get better at this place. Bad enough we really need good doctors and nurses here in this area. People who actually care about your health not just about the money theyre making.
Wes Paup: I’ve been getting labs done A general hospital since I was in seventh grade when I was diagnosed with type one diabetes. I had a transplant done 20 years ago and was going in every other day They’ve always treated me very nicely and very professionally They are understaffed most of the time, but who’s business isn’t Thank you for the wonderful care that you give our community
707 Jimenez Insurance: Thank you for helping my toddler this evening! We thought he might have broke his bone and I was dreading going to the emergency room. I’m so glad I called to see if you had someone that could help. I also super appreciated your extra care and attention with my little guy. Everyone was so patient with him. Thanks again!!
Rachel: I gave birth to my first child at this MRCH’s birth center and the staff took great care of us the entire duration of our stay. I had multiple complications that required an emergency cesarean birth. I felt all staff near me were attentive and I am sad this birth center is closing. In addition, I have had ultrasounds, X-rays and admission to the emergency room here over the years. There were sometimes long wait times ranging from 45 minutes to 2 1/2 hours, but the medical system in general is under strain and this has been a growing issue at all medical facilities. If I can, I always prefer to come to this hospital for anything I need done locally.
