Stanford Hospital - Palo Alto (CA)

1 /5 P V: This hospital is the worse hospital in the Bay Area. The emergency room wait times are ridiculous! A family member went in with difficulty breathing and chest pains and the wait time to get a room was 3 hours.Also they make the family of loves ones wait outside in the cold. This hospital is overrated and needs to be fix.

1 /5 Kimberly Ross: Shameful... My dad has Stage 4 Cancer and is 81 years old. He goes in several times to Stanford a month for shots and tests. It should be noted, that despite his age and diagnosis my father is still able bodied (at this point). The hospital parking lot has roughly 20 handicapped spots per deck. He has to arrive 30 minutes early in order to find a parking spot and follow people in order to do so. The parking is charged. There is nobody in the four level parking lot to help patients find their way, parking tickets, taxis, push wheelchairs etc. There might be one cart for the four levels. The elevator is not working. He had to walk four flights of stairs to get to the top level then walk a football field to get to the front of the 300 building. The names of the departments are not listed in a way which are easy to read. My father was needing a PET/CT which for anyone curious is labeled as "Nuclear Medicine" words which were no where on his appointment details. When asked how many PET scans the nurse gave per day she said, "60"... While my father has received a PET scan prior and therefore was aware of the after-instructions, he was not told anything this time around, which includes what is necessary to both flush out radio-active toxins and not contaminate your loved ones. When leaving no one informed my dad that he could pay at the exit but instead was told to pay at the kiosk which is directly in the sun and nearly impossible to read. It was not working. No valet service was offered and there is no wifi in the parking lot... I could just keep writing and writing... am I grateful my father is getting care for his cancer? 100 percent yes (he is one of the very fortunate ones) but is this acceptable? Absolutely not. We must demand more... We just must... Its disgraceful. "The true measure of any society can be found in how it treats its most vulnerable members." Gandhi

5 /5 andrew westman: Salvador Reyes in patient transport took me back from radiation to my room. In just that ten minute trip, he completely changed my attitude towards the rest of the day. He was sincere and genuine with everyone we rolled across, and he really made me feel comfortable, seen, and heard.

1 /5 Sam Anderson: This is absolutely disgraceful, and I’m convinced Stanford is completely overrated as a hospital. My child was referred by his dentist for a dental issue, and it took EIGHT MONTHS just to get an appointment. When we arrived, they casually informed us the appointment was canceled because our insurance supposedly didn’t approve it. After we did the legwork and called the insurance, we found out it was approved! So we asked for a supervisor, Melissa—who, by the way, left us waiting nearly an hour, only to come back with some excuse about not receiving the referral. We showed her proof that it was emailed, but she still needed “more time” to talk to the referral department. When she finally called back, she didn’t even bother leaving a direct number. We had to wade through their absurd call center for days, with ridiculous wait times and constant disconnections. When we finally got a hold of her, she admitted it was their mistake, but refused to fix it! To make matters worse, she sent us to the pediatric department, which doesn’t even take patients over 12! This is such a joke. I’ve seen better organization in third-world hospitals. Stanford, a “leader in the industry”? They couldn’t even run a lemonade stand.

1 /5 Treasures by the Sea: I have lost all respect for this once great hospital . I brought my chronically ill daughter here for help. If this is still a research hospital then were all in trouble. Save yourself the trouble and find a top Functional Medicine Doctor. This hospital only selects certain types of disease that they will treat. Stanford is now a miserable excuse for a hospital.