Dignity Health Medical Group - Sequoia - Belmont (CA)

1 /5 Brooklyn Ingram: Dr. Kan consistently disregarded my health history, symptoms, and care needs. She refused to accept any diagnosis or test results from my previous providers and also refused to do any testing of her own to confirm my diagnosis for herself. When I asked her to clarify what she needed from me to provide care for my condition (as previous tests were not accepted and she refused to test me herself), she hung up on me mid telemedicine call. She also mocked me for bringing a family member to my appointment saying that it was "dramatic" and "unnecessary". I had similar experiences with other doctors at this location and had multiple issues with billing. Do not come here unless you want to be mistreated and mischarged.

1 /5 Amaury Durieux: Please avoid this facility at all costs. I made an appointment there with Dr. Kan for an annual health check which are 100% covered by my insurance. I explicitly asked for this twice (once when I booked and once when I arrived at the facility). Fast forward two months and we received a bill for $600 for a so-called diagnostic visit ($400 covered by insurance and $200 to be paid out of a pocket) which is totally false. The doctor literally spent only 15 min with me and only checked my heart rate, weight and breathing and asked me a few simple questions about my diet. No diagnosis whatsoever. And when I asked to get a copy of my medical record, they told me Id have to pay a fee to get access to it. This is fraudulent behavior and I am extremely disappointed in the way weve been treated as patients.

1 /5 Michael: The most incompetent health provider Ive ever seen. Waited on hold for a half hour for an appointment, got a call back that the appointment was made for the wrong location, called back for another appointment and after another half hour on hold was told I couldnt make one because they didnt have my file, and couldnt answer why they could make one an hour ago. Sat on hold for another hour until I hung up. From the other reviews its pretty clear that the doctors themselves are as incompetent as the call center.

5 /5 Jesse Kyser: Saw Dr. Kan she was amazing and very thorough. Jose the medical assistant cleaned my ears of impacted wax and was very professional and knew what he was doing. Overall appointment took little over an hour. Very satisfied!

5 /5 Ray: I saw Dr. Ryan Macht today for my follow up appointment today and learned I had lost fifteen pounds so far since my initial visit by following his advice about changing some of my eating and daily exercise habits. Not as hard as hard as I had expected it would be. Nice guy too and I’m really glad I found him.