Santa Monica Womens Health - Santa Monica (CA)

1 /5 Sierra Hawk Hilt: Ive never experienced this kind of interaction with a medical office before. I was looking for an Gyn doc and found Dr. Klevens listed as in my medical insurance network and accepting new patients. She has amazing reviews online so I contacted the office to book a new patient appointment with her. I first submitted a contact form but after several days decided to just call. When I did call there was a 19 person line ahead of me - which is just wild. But hey, they have a keep your place in line and get a call back option so I went with that. Once I finally did get a call back, the front desk woman who I guess schedules appointments was plainly rude. I initially asked to make a new patient appointment with Dr. Klevens. The woman asked who referred me and I replied no one, because my insurance is PPO. She then informed me that Dr. Klevens runs her practice differently and only accepts referrals. If I wanted to come there, Id have to pick a different doctor - and starts listing out other available doctors. I found this extremely odd because Dr. Klevens is listed on multiple websites (SMWH, SJPP, etc) as "Accepting New Patients". If she only accepts patients through referrals, perhaps that should be stated? Regardless, I then asked how to get the referral to see Dr. Klevens - would I just need to get one from my GP then? The woman says no, it has to come from one of the doctors Dr. Klevens works with or from a patient. Flabbergasted, I asked which doctors she works with and the woman paused then said, VERBATIM "You wont be able to come here" Excuse me?? Something very odd is going on at this practice, the whole thing was beyond bizarre.

5 /5 Rafi Zelikowsky: Dr Klevens is the best OB ever! I have been seeing her since I was in my early 20s. She recently delivered my 2nd baby, and for both kids I regularly made the trek (45 min each way) from Hollywood just to see her. She makes you feel calm, comfortable and isn’t an alarmist. I also had an IUD put in last week for the first time by Dr Klevens and her team and was really nervous after all the recent headlines about IUD insertion pain. I literally felt nothing!! Mild cramping after but nothing compared to postpartum periods. I have to add that most of the other reviews are accurate when it comes to the front desk and wait times (the number of times I was caller #14 or 15!!) and they just seem constantly understaffed. However- this has improved drastically in the last few years.

1 /5 Da5ni: This place is just overwhelmed it seems. Every step of the appointment process requires a long wait. I waited on hold for 20 minutes only to have the receptionist hang up on me two times in a row. Then I waited for 55 minutes to speak with someone. Once you arrive things are no different and my last appointment was almost 2 hours long. I feel the doctors are too busy to care and just struggling to get through the day-like we all are. I know medical work is hard, but I am going to find a new facility for my womens health needs.

2 /5 Katherine Baker: Similar to some other people who have written reviews, I actually really liked and respected the provider I saw here. The front desk staff, on the other hand, are the reason I sought care elsewhere. I completely lost trust in care at this establishment due to some incidents with the front desk staff. I wont detail it here, but it was very enough to make me never want to come back. Also, for my first appointment, I was seen by the provider nearly 2 hours after my appointment start time (not the providers fault, and I understand things happen, but this was incovenient and uncomfortable, as well).