UCLA Health Center for East-West Medicine - Santa Monica Andreana Pena: I suffer from a debilitating autoimmune condition and drove nearly an hour in traffic to my appointment today, only to be told upon arrival that I had no appointment. They claimed to have left me a voicemail a week ago, but I never received it. I even checked my phone while I was there, and there was no record of a call or voicemail from the clinic.
I not only waited months for the appointment, but due to my chronic health issues, it was much needed. This is just one added hurdle for me to navigate now.
Despite UCLA protocol requiring messages to be sent through the MyChart system for accountability, they failed to do so. Martha at the front desk was dismissive and rude, insisting that since a voicemail was left, it wasnât their problem. When I escalated the issue to Jackie, the supervisor, I received the same responseâjust a repeated claim that a voicemail was left. I told her that system did not seem to be a very good one to be put in place.
There was no acknowledgment of their lack of accountability, and based on my experience, I should have trusted my instincts and avoided this clinic, especially after seeing all the complaints in other reviews. Obviously, I will not be returning and my husbandâs appointment for the following week was canceled. For much of my life, I was lucky to have concierge medicine until we moved. I know I canât expect the same quality of care from UCLA, but this is unacceptable.
