1 /5 Reid Williams: I had a great experience with Dr. Ruth, she is a phenomenal doctor; however, the scheduling staff have given me issues every single time without fail.
After receiving bloodwork I was told by a scheduling staff that I had to come in person for a follow up visit and that it couldnt be done over the phone. This was incorrect, and I was charged for a copay that wouldnt have otherwise been necessary. They were helpful, and agreed that I would receive credit that would be applied to the next appointment (didnt happen).
I had a virtual appointment scheduled at 11am which the doctor missed. Did the office reach out to let me know that she would be late or that wed need to reschedule? No.
After 30 minutes I texted the office to which they responded "you will get a call as soon as possible"
I was only able to get a concrete update after reaching out over the phone at 12:30PM (1.5 hours after the appointment) and was assured that the doctor would call me back in 10 minutes. Fast forward 1 hour and I still havent received a call. I call them back only to be put on hold and eventually hung up on.
I still havent received a call. It seems that this office has a policy of having the patient reschedule an appointment if the doctor doesnt show up.
I also havent received one email from this office because they initially input my email as "..com" instead of ".com". Ive asked them to fix this at every appointment but still nothing.