Hollin Wilbur I have had nothing but a hard time. Youre rushed in your appointment with MOST but not all doctors. Then referrals take forever, you have to be on the ball about following up on them. Canceled appts that the doctor has to reschedule and almost all appointments are months out.
Worst thing is living in Lodi, a town of 80,000+ people and I am being made to travel to Stockton, Sacramento, Elk Grove for specialist doctors like Dermatology, Child Orthopedic, Cardiac, Sleep, Ear Nose Throat. Why in a town that size must we go out of town to be seen. Not efficient for patients.
1 /5
Art Oelsner I’ve been a member of Sutter Health for several years, barely needing their services, but when I finally did for a chronic condition, I found a physician on their website specializing in exactly what I needed. The site indicated she was accepting new patients. So, I followed the process. I called the number listed, and they told me I needed a referral from my out-of-area doctor. Fine, I did that. I was told after they received all the information, I’d get a call to schedule the appointment with the doctor.
Weeks went by. Nothing. I called back a couple of times—once, they said they never received the referral, so I called my doctor, who confirmed it had been sent. To be safe, a second referral was sent. Still, I waited 3-4 weeks and heard nothing. My primary care physician asked for an update, and was shocked to hear I hadn’t been contacted. So, she took it upon herself to call Sutter Health directly. What did she find out?
Yes, they had received my referral. Yes, they had all my information. But, not only had they never intended to make the appointment—they had zero plans to even call me.
The issue here isn’t just poor service—though, frankly, having to send the referral twice and repeatedly call is poor service by definition. No, the issue is zero service. They couldn’t even be bothered to make a simple phone call to let me know they had no intention of seeing me. Not one ounce of care. Absolutely nothing.
Too bad ZERO stars aren’t an option.
1 /5