Mark Gonzalez I had to get a Covid test and the staff were extremely cold about it. Making me very uncomfortable and humiliated.They work in a medical profession. They should not treat the patient like that. they can’t handle their jobs don’t work in the medical profession And the desk clerk made it obvious what I was doing and moved back away from me making it obvious to everyone ( the Circumstances ). That should be private and they are Breaking the Hipaa laws. Pharmacy here the same way. Girl at counter tells me to wait outside very rudely in 105° temperatures and she’ll bring it to me. I was given no options. I stood outside for 15 minutes or more in 105° weather, no shade, feeling more sick than I already did and extremely humiliated. This was after I was told to go out there and pointed to the outside. I was told to go there to do these things and to wear a mask which I did. I already felt bad enough having to do so. They did these things in front of people making it obvious and said it to me with the voice that other people can hear. They always ask you about your prescriptions when other people can hear. That’s breaking HIPAA law. I I talked to
the pharmacist about this by phone because she didn’t want to get near me and she did not care and was very condescending and brought up my other medication’s Suggesting I was just having anxiety. Didn’t have any concern about what they were doing. You should not work in the medical profession. Extremely unprofessional and should be dealt with. Causing a sick patient to be sicker by putting them out and extreme heat and no shade. And taking their time about it. People were going in after me and leaving where their prescriptions while I’ll still waited. The girl that finally brought them to me the same one that was at the counter didn’t even look at me, just looked down, handed to me, walked away, and then had the cleaning lady wash the door and stuff while I stood there in disbelief. I’m embarrassed for you people that Call yourselves medical professionals. I’m embarrassed for you as a person.
I’ve had Kaiser for about eight years now and it’s just horrible. You can’t call the offices, you can’t speak to the doctor, you can’t call the pharmacy and it’s just very difficult to get appointments or to get anything. It’s very lacking. It’s like no concern for the patient or for what you’re paying for . It’s no concern for your health or well-being.
They are also frequently out of stock on medications. Management never calked me as requested.
As you can see, my message goes, unresponded to as well. these people need to be reported for breaking so many hippaa laws and treatment of sick people. I can only imagine how they treated people when they all began. feel so bad for them. This place is horrible and unprofessional and cruel.
1 /5
Marlene Mendoza Best service in the world. They care and are attentive. They take care of you! Dr. Morales is the best primary doctor. All specialists referred to are great as well. I’ve been a member for many years.
5 /5