5 /5 David Maas: I am writing this letter to express my heartfelt gratitude for the exceptional care I continually receive from you and your talented team, specifically Paul (NP), and the entire front desk medical assistants.
When I have an appointment with Paul (NP), despite his demanding schedule, he always takes the time to listen to my concerns, answers all my questions, and clearly outlines the steps we will take to monitor my progress and any necessary follow ups. His involvement and attentiveness during our appointment(s) make me feel valued and confident in the care I am receiving.
I also want to point out that I am impressed with the overall ease in scheduling appointments with the front desk. I have encountered flexibility in scheduling appointments with the office allowing me to be seen sooner rather than later when necessary. Also, I have experienced thorough follow-ups after appointments or inquiries regarding test results, treatment plans, or specialists. I always receive clear communication about my health and treatment options which is crucial for informed decision-making on my part.
Finally, because of the outstanding communication channels, I have never felt frustrated and any uncertainty about the status of my inquiries. In other words, thanks to the front staff team, I feel well cared for. The dedication and commitment to patient care and detail are quite evident, and I am grateful to be in such capable hands.
Thank you Dr. Stanley.