The Best 12 MEDICAL SERVICES near Chula Vista, CA (Part 3)

Valerie California Super unprofessional, the girls up front get paid to do nothing, they never answer the phone and when they do they bullshit. Waited over 5 months for a follow up and just ended up going with a different doctor who was on top of it. From first appointment to surgery day it was a 3 week time period. Dr. Huang needs to do better and get on top of his employees. And those girls need to get a different job if they don’t like what they do.

SCI Team This doctor is a miracle worker! I was on the verge of a heart attack, and now I feel like a young man with a new engine! I could not have been in better hands, and I am thankful beyond words… He is the best at what he does!

Greg K I went to the ER and was completely satisfied with the service, parking, and atmosphere. I got the doctor I needed in a timely fashion. It felt clean in the space too!

Jonathan Pena Nurses care more about socializing and gossiping with each other than the care for the patients. Should have chosen a different profession if that’s all they care about doing. Only time they seemed to care was when I was throwing up in the trash can they quickly came in and told me not to throw up in there. Very rude also there’s a huge lack of empathy and professionalism. No status updates or sense of urgency for patients in pain. Try to avoid this ER if possible. I recommend sharp memorial in Kearny. Was frequently being checked on and was more hospitable , the doctor there also told me some of the first ER medication they were giving me was actually making me worse.

Em Squared I called to schedule a first appt with Dr. Newmark and was transferred to “Intake Dept” where I waited on hold 10 mins. I finally got “Michelle,” who talked a mile a minute and I couldn’t understand her. I told her I was a bit hard of hearing and that I’d record this to transcribe later but could she please speak louder and repeat herself? She spoke louder but again, too fast for me to catch. I apologized profusely and said I was embarrassed but had to ask her again to kindly slow down. She got irritated and short and gave up on her scripted speech and said loudly that they needed a credit or debit card on file and would charge (1st it was $50, then she said $60), plus any co-pay, for appts xxld less than one business day. She asked for my name and was still clearly irritated and I gave it to her and apologized again for irritating her but she said she wasn’t irritated, however her tone and shortness w/me clearly indicated she was. I started getting really upset/teary and told her I’d need to call back but I don’t plan to. It was hard enough for me to get the nerve to call this time.

Laura Skillicorn I had the worst experience with their office in Chula Vista, California. I called their office and spoke with Cynthia. I had a question regarding a bill that was emailed to me and she was rude and quick to tell me that I would have to speak with the billing department. She would not provide me with the number or transfer my call. When I asked for a supervisor she said she did not have one site and would not provide me with any information regarding her supervisor. She also stated there was no one else in the office I could speak with. She didn’t even allow me to set up an appointment. I just wanted some clarity on an email that was sent regarding a bill that was due before it went to collections. Cynthia is definitely not suited for her job and/or needs further training regarding her current position.

Isaac Sanchez By far the best experience Ive had in any medical clinic. When I first arrived the staff greets you like youre in a five star hotel. The staff is obviously trained and treated well my management. While getting checked in, Ive been offered coffee, water, or anything that will make my wait for comfortable. The nurses are not rushed and always ask if I have any questions. I recomend this place for any of your urgent care needs.

Marjorie Adams I live in Japan and came to visit stateside for a month and I got a bacterial infection on my foot/ankle but wasn’t quite sure....thought I’d ride it out but was too painful and I couldn’t wait until Monday to meet with my previous primary doctor. Big decision, do I go to ER or try urgent care that I just saw the other day driving around with my mom. Decided Sharp Urgent Care would be less time consuming over the weekend. BEST DECISION EVER AND I WOULD HIGHLY RECOMMEND TO EVERYONE. Loved my medical team, shout out to Lauren my attending PA (nope you don’t need a doc when they know their stuff and listen to you as a patient) my nurse John who made sure I was doing ok at all times and would check in on me, charge nurse Paul, my gentle giant who started my IV and drew blood and added lots of goodies into the IV. I would be remiss if I didn’t acknowledge my X-ray tech and the lovely receptionist that checked me in. I had a lot of things done and I was in and out of there within 2 1/2 hours. I’ve sat in ER for 12 hours so this was such a treat. The Japanese are well know for their excellent customer service, it’s just their culture, but my medical team would definitely fall in that same category. It was a great experience domo arigato gozaimashita!

Esmeralda Orejel Ive never had any issues , the staff is great , always very attentive and nice . My appointments are always given to me in a timely manner , even when I have to take my kid in for whatever reason Ive never had an issue getting an appointment for a same day visit. Dr Santiago is amazing , shes always attentive and redirects us to specialist if need to immediately. If theres any lab results she makes sure to give you a call back quickly Im extremely amazed by the efficiency. My kid and I we love her, she truly seems to love her job, she hears you out, shes patient and caring, she always makes sure our questions are answered.

Chloe L I took 2 days off a week. My boss has…Brought my son to see a doctor, but he never saw the doctor. He had a cough, headache, dizziness, vomiting, and stomachache the first time. I made an appointment 2 weeks later. 2 days later, he had a second cough, headache, dizziness, and stomachache, which became more severe and he couldn’t go to school. He cried out in pain when his stomach was touched. A woman said he couldn’t wait and could go to an emergency clinic…….

Martin Blanco I have been waiting for an FMLA - Family Member certification since October 2024. I left my phone and email address.

John Scharden Terrible. The staff is nice but Dr. Lopez was extremely rude he criticized my profession telling me I need to go to school or find a better job ( Im a security guard). He also did not listen to why I was here for the visit cut me off several tines during our conversation and then made me wait an additional hour just to get my prescriptions. I do NOT recommend visiting this office. Thats my last time there.

Rory Murphy My wife came in for a dog bite alone and scared. After providing her insurance information the gentleman(Kirk was the only name provided) who was "helping" her told her that her co-pay was $200, which she objected to because we have excellent insurance and an ER visit is less(is there some insurance where Urgent Care co-pay is higher?) . She confirmed with our insurance(which I later did as well, including confirming it is in-network) and should be only $20. She also requested to just be billed as she knew this was a mistake and he told her she could go somewhere else. She ended up just paying the $200, which he “fixed” later after she mentioned that her husband was on his way. This is not acceptable behavior for someone who should be providing services like this and I am deeply concerned by her treatment. I attempted to discuss these concerns with the administration and was ignored so I have decided to post it here. The rest of the staff seemed professional per her account, except the administrative response to me. Unsure if this was some form of discrimination or just plain incompetence by the employee. Doubt anything will happen, and all I wanted was an apology to her. Compassion should be the first response in a situation like this.

vivy gee I have covid and I waited 3 hours to get checked out. My symptoms were fever, rapid heart rate, lots of fatigue, throat pain and runny nose. After 3 hours all they did was tell me to go to the drug store and get some Tylenol. I told them I wanted paxlovid like my husband and my friend got (at other hospitals) and they denied it to me. I tried fighting them about it and they told me that my body needs to fight it on its own. I was literally in tears. It’s been a week and I haven’t gotten any better if I die it’s because of this pos hospital that didn’t care to help me

A R The facility itself is clean and inviting, though parking can sometimes be challenging. Dr. Woo is extremely friendly and approachable, but thats if you can get an appointment. The clinic does not answer phone calls and requires a voicemail to receive a call back which seems to delay care. Has potential to be great, but lacks fundamentals.

AJ I went in one time and had a great experience with the doctors and most of the staff except for the only male receptionist. He is the opposite of welcoming had trouble scheduling an appointment with him and on top of that I noticed how badly he mistreats is coworkers, heard him reasoning his voice which in my opinion was very unprofessional for him to be talking like that in an office. Hope to see a change..

Kimberley Terry Doctor Cristina Deis is one of the best doctors I’ve ever received care from and I cannot say enough great things about her She cared for me while I was pregnant as well as postpartum she listened to any concerns I had as a first time mother & she genuinely wanted to make sure I was okay and understood everything I felt so safe & cared for That I made her my baby’s primary care provider And that was the best decision! my husband & I absolutely adore doctor Deis she takes excellent care of our baby & we’ve always looked forward to our visits with her my momma heart is sad that we are relocating to another state and have to find a new provider I can only hope they love their job as much as she does and cares for their patients like her. Thank you doctor Deis!

V Rivera The doctor and staff are very professional. Fast followup with lab results and getting referrals approved through insurance. Dr. Rosado spent a lot of time with me during appointments; my health has really improved. Im glad I didnt see the negative reviews before I went there, or I would have missed out. My experience has been great and nothing like the negative reviews from the past.

Rachael Nesseth The front office staff, nurses, and Doctors are great. But watch out they double bill your insurance. We have been here three times and all three times our insurance has been billed for both an urgent care trip and an hospital outpatient trip. So we get billed for 2 separate co-pays. Currently fighting over them all. As no where is it listed as an ER or that it will be billed like on on top of being billed for urgent care. Other than that its great

Jessica Garcia The only reason I come to this location is because it’s the closes to my home and I do t want to be at an er for hours. It’s ridiculous when there was only one person in the waiting room when I came in. And I didn’t get fully checked in until 2 hours later because 8 people came in and got checked in and brought back to rooms right away and there was no communication to why they were taken in first before my son and I was. I had to wait two hours before I got fully checked in and still no apology for having to wait. If I wanted to wait 2 hrs or more I should have went to the er instead. The nurses need to understand us parents need to be communicated to when we are having to wait longer and being skipped to let others go in front of us when we came first before them. Training needs to be done. So I give this place 1 star for the wait my son and I had to endure when he was complaining to me that his ear hurts, the lack of communication that was given to us parents that had to wait longer to be checked in. The cleanliness of the place is great give a 4 for that.

Susan K The PA is a really great guy, good doctor who spends time with me and is a great listener. However, the front desk people are worthless. The nurses who call you are terrible. I have to call and hassle them for results on anything and everything I do. The nurse is the one to call me about a polyp and when I go to read the actual medical notes some visits later it turns out it was polyps plural. She didnt say that. I had to call from another state to tell my Dr I needed a prescription and I called at 7am and they didnt get back to me until 4:45 even though I called again in the middle of the day. I will be switching offices. Your staff is terrible. Even the nurse who took my blood across the street from your office says your staff leaves a lot to be desired.

Yacine Chouaib Doctors are great however the people in charge of answering the phone and billing are terrible, I called to schedule a yearly check up, they coded it as an office visit, I have been trying to have them fix the coding error for 5 months, I received a voicemail from Liz in billing informing me that it will be written off and she suggested I find a new doctor, which I am ok with since I don’t want to deal with them in the future, a month later I’m still receiving a bill for it. When I called back, Denise mentioned ‘we are all frustrated and trying to stay open and pay medical workers’.....? What does that have to do with making a mistake and unable to make an effort to fix it and being all rude on the phone by suggesting to a patient to go find another doctor...? Please stop being rude and fix your coding errors and instead of educating your patients on what they should do in order to avoid your mistakes, you need to train your people better to minimize these administrative glitches Last place patients expect anxiety from is their doctors office.