1 /5 Maribel Valles: Horrible experience!! I haven’t took my kids and years and since then the service has declined extremely.
I made an appointment early in the morning for the only one available at 4:30pm.
But decided that was too far out and went to wait before doors opened at 1:00pm. I arrived at the urgent care at 12:45pm which had a long line already before open hours. Fine. I waited in line outside in the cold just like every other parent and their sick kids Then the second line inside to check in. I told the lady at the computer I had an appointment at 4pm, but decided I didn’t want my son to suffer and came earlier to wait as a walk-in. She said oh I know or whatever words ( pretending ) to acknowledge me. She then said I was #14, which would make sense since the moms before me were 12 & 13. 2 hours pass with my son who has a fever and throwing up, when I hear them call #15 and assumed due to the crowded small area I must’ve not heard mine. I go up to the window with the larger lady in glasses, and I asked if she called 14? She said she didn’t see 14, then ended up finding it for 4:30pm. It’s 2:30pm at this point. I arrived at 12:45 then opened at 1….i said oh i had an appointment but I told the other older lady with glasses I didn’t want my son to suffer that long so I came earlier. She tells me “ you can’t just come in and expect an earlier appointment. “ I said, I did not expect an earlier appointment I came as a walk-in and let the other old lady know that I didn’t want my son to suffer longer so I waited as every other person did. The old lady with glasses butts I’m from far, somehow when she has a triple the size line out the door now, and goes no you didn’t you didn’t say that. I said yes I did I said I HAD an appointment at 4, but I didn’t want my son to suffer. I also said, even if I didn’t say that (which I did) isn’t it common sense you seen me check in really early. Why would I wait out the door at 12:45 to be seen at 4:30????? She says that isn’t common sense. Both were teaming up against me telling me I’m lying, oh well, and to come back at 4:30 or don’t come back at all. I have never had to get so frustrated at a doctors office or professional setting especially with kids. But to call me a liar absolutely not. Especially at their BIG OLD AGE. I told them instead of admitting it you made a mistake cus you’re so booked and over worked you’re lying that I didn’t tell you that and saying oh well to my sick son whose been waiting and throwing up the in the bathroom!! They continued to shout and call me a liar and say to leave at the same time, even the bigger old lady stands up like shes tough and scarey and said to leave. I said ofcourse I’m leaving why would I stay the some idiots who can’t even treat a place with sick children properly.
Both are too old to be working for children. Both are careless. I took pictures of them; I will be going to corporate. Nasty people who don’t care for children’s well-being and calling people liars, instead of apologizing should not be working in health fields. Maybe other clients parents lets the mistreatment slide; but not me I will contact whoever and keep contacting until I hear back from hire up.
I don’t take pictures of consent, but I was so furious since my son is my trigger and weakness, and for them to treat us awful. I sure did.
