Chula Vista Internal Medicine - Chula Vista (CA)

2 /5 Susan K: The PA is a really great guy, good doctor who spends time with me and is a great listener. However, the front desk people are worthless. The nurses who call you are terrible. I have to call and hassle them for results on anything and everything I do. The nurse is the one to call me about a polyp and when I go to read the actual medical notes some visits later it turns out it was polyps plural. She didnt say that. I had to call from another state to tell my Dr I needed a prescription and I called at 7am and they didnt get back to me until 4:45 even though I called again in the middle of the day. I will be switching offices. Your staff is terrible. Even the nurse who took my blood across the street from your office says your staff leaves a lot to be desired.

1 /5 Yacine Chouaib: Doctors are great however the people in charge of answering the phone and billing are terrible, I called to schedule a yearly check up, they coded it as an office visit, I have been trying to have them fix the coding error for 5 months, I received a voicemail from Liz in billing informing me that it will be written off and she suggested I find a new doctor, which I am ok with since I don’t want to deal with them in the future, a month later I’m still receiving a bill for it. When I called back, Denise mentioned ‘we are all frustrated and trying to stay open and pay medical workers’.....? What does that have to do with making a mistake and unable to make an effort to fix it and being all rude on the phone by suggesting to a patient to go find another doctor...? Please stop being rude and fix your coding errors and instead of educating your patients on what they should do in order to avoid your mistakes, you need to train your people better to minimize these administrative glitches Last place patients expect anxiety from is their doctors office.

1 /5 Bartholomew Wolfeschlegelsteinhausenbergerdorff IV: Front desk people are rude trash!

5 /5 Daniela Cochell: Great service from the providers and very sweet staff. They really go out of their way to help their patients and make sure their needs and requests are met to the best of their ability.

1 /5 Susan: This office doesnt keep real business hours, they close at or before 4pm and you never know when they will be open and their lunch is over an hour long. You cant even leave a voicemail.