Mindpath Health Psychiatrists & Therapists - Chula Vista - Chula Vista (CA)

1 /5 Em Squared: I called to schedule a first appt with Dr. Newmark and was transferred to “Intake Dept” where I waited on hold 10 mins. I finally got “Michelle,” who talked a mile a minute and I couldn’t understand her. I told her I was a bit hard of hearing and that I’d record this to transcribe later but could she please speak louder and repeat herself? She spoke louder but again, too fast for me to catch. I apologized profusely and said I was embarrassed but had to ask her again to kindly slow down. She got irritated and short and gave up on her scripted speech and said loudly that they needed a credit or debit card on file and would charge (1st it was $50, then she said $60), plus any co-pay, for appts xxld less than one business day. She asked for my name and was still clearly irritated and I gave it to her and apologized again for irritating her but she said she wasn’t irritated, however her tone and shortness w/me clearly indicated she was. I started getting really upset/teary and told her I’d need to call back but I don’t plan to. It was hard enough for me to get the nerve to call this time.

1 /5 Laura Skillicorn: I had the worst experience with their office in Chula Vista, California. I called their office and spoke with Cynthia. I had a question regarding a bill that was emailed to me and she was rude and quick to tell me that I would have to speak with the billing department. She would not provide me with the number or transfer my call. When I asked for a supervisor she said she did not have one site and would not provide me with any information regarding her supervisor. She also stated there was no one else in the office I could speak with. She didn’t even allow me to set up an appointment. I just wanted some clarity on an email that was sent regarding a bill that was due before it went to collections. Cynthia is definitely not suited for her job and/or needs further training regarding her current position.

1 /5 Miramon Matthew (Matt): I had a scheduling issue here. I called to cancel an appointment with one provider and book with another. The proper process was not followed on Mindpath’s system to allow me to see a different Mindpath provider. I booked a new appointment myself and that was cancelled automatically by the system. After hearing nothing on the day of my new appt. I called back to ask about this, and Raquel answered the phone. When I let her know what was going on (I was a bit frustrated, but stayed respectful) I was told to stop being aggressive and to “let her help because that’s what she does, she helps people”. I did not need to be spoken to in this manner, I was not being inappropriate, and I am not a child. Especially while dealing with a mental health issue that I am seeking help for. The staff at Mindpath Chula Vista needs to learn how to speak to people dealing with Mental Health issues, since that is literally the business they are in.

2 /5 Marie B Mapp: I love my doctor but Mindpath on a business day is so unprofessional, I have double coverage and they keep threatening me that they will send me to collections and when I call they apologize over n over but keep up on your billing, I got a invoice for $15,000 saying I owe them and when I called the CSR said she can wave a portion of the bill and then I got an email saying disregard the bill that was sent to me by error. Love my doctor she the best ever.

1 /5 Kyle Royer: I wish there was a way to give negative stars because the service here is terrible. I’ve been a patient here for years. I’ve been trying to get a prescription refilled for 10 days with no response from my doctor. I’m currently looking for a new doctor. The office will not authorize a refill if the pharmacy asks for one. They require you to call your doctor for a refill but never told me that was their policy. There is no other doctor that can refill my medication at mindpath. I have asked multiple times for the office to call my doctor directly but they state they can only message her. This place was bad before they switched to mindpath health and somehow managed to make their service even worse. It’s a shame they do this to people suffering with mental health issues.