Emergency Room at Dignity Health - St. Bernardine Medical Center - San Bernardino Vic: Im not one to normally leave negative reviews for medical facilities/providers however, our experience with St.Bernardines was so horrific, that I felt a need to warn people about the risk they take when coming to their emergency room.
Tonight at 12am, I took my partner to the ER room as he was in severe abdominal pain. After a quick check in and standard health check ups, they provided some medication and injection to provide relief. Around 2am after some waiting, my partner started getting very thirsty as his current medications and other disabilities require him to have water at certain intervals as otherwise, his dehydration causes severe side effects. When I spoke to the front desk and other nurses, they claimed they couldnt provide water as they said it would interfere with potential treatment or, if he needed surgery, would interfere with said procedure.
As more time went on, around 3am, my partner started getting more dehydrated and desperately needed water. I asked all staff if they could provide him some and all refused. It got to the point where one of the nurses told us that if we got any type of water that they would refuse to provide him service, threatened that his Medical provider would refuse to pay for the service and told me that if I got him water that I would risk the chance of him potentially dying.
To say that the scenario was shocking and appalling is a major understatement. Because of how awful this got and my partners desperate need for water, we decided to walk away and head to another ER facility for treatment. In comparison to St.Bernardines, the Redlands community hospital ER room indicated that what we through was inhumane, unethical, and unprofessional and allowed my partner to have water understanding his needs and making us understand that water could potentially change his result outcome. The service at Redlands was a complete 180 and provided us with answers, treatment, and an actual diagnosis than St.Bernardines.
No one should ever experience the level of anxiety we went through tonight. This is a warning for anyone that is considering coming to St.Bernadines to please look at other facilities if the matter is urgent. We will looking to file a complaint with the CDPH so that the situation is exposed and other victims can come forward about their experience at this awful facility.
