1 /5 Brandon M: DO NOT GO HERE!
Update: Iâve been tormented with billing mistakes since this review. I got a charge for several thousand dollars in âpharmacyâ fees that did not match the care I received. I spent months trying to resolve this with dignity billing and they sent me to collections anyways. This organization is a straight up scam. I wish I never sought medical attention.
I went in as I was dehydrated after being unable to keep water down for over a day and having severe body aches/abdomen pain. The ER was incredibly disorganized. First it was them marking me as called but no show which the intake person told me that was an error, which led to further wait. Then they would call the same people over an over, who had already been taken back. One nurse would come out and call their name, their spouse waiting would tell them they had already been taken back, and 5 minutes later a new nurse would call the same person. This happened constantly for seemingly everyone who was there, including me. They completely lost track of where ANY of their patients were.
After being taken back for blood work, sent back to the waiting room, and waiting about 90 minutes, I was called back again because the nurse FORGOT TO GIVE ME MEDICATION. She point blank told me she was supposed to give me pain/nausea meds and just forgot to do so, like it was a funny mistake. These were the same nurses who were dropping blood sample tubes on the floor and completely oblivious to that until another patient pointed it out.
After five hours in pain on the waiting room chairs and a refusal to provide somewhere to lay down, and someone who walked in with a large knife on their belt the security didnât even notice until they were told about it, we walked out. I would rather have taken my chances going back home and sleeping it off, which in hindsight wasnât the best idea, but it was so uncomfortable in the moment I felt I had no other choice. When I asked the nurses at intake what would happen if I left, they simply shrugged and said âwe canât keep you here, leave if you wantâ.
I understand the concept of triage. There are a lot of people who come to the ER, some who are sicker than I am. But the fact they had no clue where any patients were, were forgetting to provide medication, and dropping blood sample tubes on the floor, was unacceptable. I plan on calling their billing department to request an itemized invoice and disputing any and all services not rendered. If you came here, I would suggest doing the same.
Dignity Health, you can do better.
Edit: logged into the online portal to view records. There is a notice saying all test results are intentionally withheld for 36-72 hours after the results are ready. You seriously cannot make this stuff upâŠ
