Kouwabunpat Pat T MD - Santa Ana (CA)

2 /5 L Health: For me to walk away from my incredible and caring doctor here (Dr. Tantamjarik) after about 8 years as his patient indicates just how atrocious and irresponsible some if not all the front desk staff is here. Just before I left the staff had not only totally stopped answering calls but they also completely ignored my messages which appears to be a theme here. I don’t mean they were delayed in responding by a week or two they just *never* responded. It didn’t matter if I left messages with my name and phone number. It eventually got to the point where we would’ve been forced to drive about 25 minutes one way to talk to the staff in person (which we’d done occasionally but never at this level) just to ask a question or schedule an appointment. That’s not sustainable. Don’t enroll here unless you’re willing to drop in if you need care and/or don’t need frequent care. I didn’t want to write this review but the staff has got to improve. They only started getting bad this year and used to be ok. I’m really not sure why the staff is allowed to behave this way because I truly believe this problem is fixable. The horrible staff could negatively impact patient care as they have in my case since it’s not easy to start over after 8 years. I won’t be surprised if their reckless disregard for patients results in a patient being harmed or killed one day so how they’re acting is serious. What bothers me more is other reviewers saying they see the front desk staff wasting time and being malicious. I still haven’t found a doctor nearly as wonderful as the doctor I had here and because of that I’m not as on top of my care as I usually am and delay or even don’t pursue care I need because I don’t feel comfortable with or like the new doctors and get exhausted finding a good one. I’m sad I had to leave but I needed a front desk staff that can communicate well in a timely manner and knew my health was at stake here. I can only hope the staff here is put in the shoes of all the patients who have left because of them and understand how it feels to be neglected when you need help. I usually had to deal with Liliana (Lily) who another patient mentioned and if you’re not patient ask to speak to someone else. She’s like talking to a broken record and can’t answer simple questions. She once asked me over and over again (at least 8 times) what my birthday was then she’d repeat it back to me.. nothing else. I finally just hung up. It was so bizarre I wondered if she was messing with me. I find it interesting how I couldn’t get a call back for important things but the moment I left a voicemail saying I’m switching doctors she called right away. I really hope she’s retrained.

1 /5 David: Terrible staff. For my first two visits in this office things went fairly smoothly. After that it became a complete mess. I wouldnt put the blame on the doctors as they were solid in their procedures and I felt well informed. The front office staff is horrible. I had some issues with my insurance and asked them for advice, Im not exactly an expert on how insurance groups, policies etc., work, and they were visibly bothered by my asking. Little to no help at all. Spent hours on the phone trying to sort out my issue and once I had, their system wouldnt update so they wouldnt see me. On another day, I was trying to get in contact with them so I called time and time again and they simply wouldnt answer. Since the office is so close to my home I decided to drive over to setup and appointment and when I walk in what do I see? One of the receptionist is SLEEEPPIINNGGG. I make a call while in the office and to my surprise no phone is ringing. THEY MUTED THE PHONE. The only indication a call is coming in is a flashing light. People take days off of work to go to the doctor and deal with their medical concerns. The staff doesnt care and its disgusting. Get a different job, the health care industry is not for you.

5 /5 Jennifer Diaz: Dr.Pat has been one of the best Doctors I’ve ever had he really cares and listens to your health concerns. Thank you Dr.Pat !

1 /5 Manuel: I dont recommend taking your kids here the front desk people are always talking and on their personal phone I feel like Im dealing with a teen girl who doesnt care about their job (no professionalism). Now the Doctors well one is really old and doesnt always understand the questions your asking she seems to be declining not good if your a doctor the other one Ive dealt with is very petty and will get upset if you ask questions then make passive aggressive remarks also their record keeping is horrible

1 /5 Maddie Hernandez: if you can avoid this doctors office please do!! the staff is rude I been coming to this Dr 15 yrs DR pat doesnt seem to EVER BE THERE!!! The dr Nguyen was rude to me because i had to take another phone call from a diff dr office and she said "thats what you get" when i noticed she skipped me i called the health board association and they are pending to give me a call back. save your time and energy your kids are not in good hands with this place you might as well take them to urgent care!!! I recorded the whole situation when she said "thats what you get"and when i confronted her that what she said to me was unprofessional.