5 /5 Zhu Chen: I recently had an incredible experience with Walkie, a radiology technician at Kaiser. I was quite nervous about the procedure, but Walkie and her colleague, Amsale, went above and beyond to put me at ease. They both patiently explained every detail, encouraged me, and followed up until I felt ready to proceed.
On the day of the biopsy, Walkie’s kindness and professionalism truly stood out. She took the time to explain each step, answer all my questions, and ensure I understood what was happening. From helping me adjust my position for imaging to wrapping me in a pre-warmed blanket to make the hospital gown more comfortable, she thought of everything.
During the biopsy, when she noticed my hands shaking from nerves, she gently placed a reassuring hand on my shoulder—a small gesture that made a huge difference. After the procedure, she helped me relax, carefully cleaned my wounds, and checked frequently to ensure I wasn’t dizzy before assisting with the final imaging.
Before I left, Walkie reviewed the post-procedure instructions thoroughly, provided her contact information in case I had any questions, and even walked me to the door. When I thanked her and wished her a Merry Christmas and Happy New Year, she gave me the warmest smile and wished me the same before hurrying back to assist her next patient.
Walkie didn’t just do her job—she transformed a scary experience into something manageable and even comforting. Her attention to detail, patience, and genuine care were extraordinary. I can’t thank her enough. If you’re ever at Kaiser and need radiology services, you’ll be in amazing hands with Walkie.
