Keywords: hancock medical center

Hancock medical center - Murrieta (CA)

DR., MD,Hospital near Murrieta
Address: 🏡 25150 Hancock Ave, Murrieta, CA 92562
Phone : +1
Place GG: https://www.google.com/maps/place/?q=place_id:ChIJ_8gbr3OC3IARw3JUckQ7YAs
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TABOT kWO: I called at 1131 on March 6, 2025. The lady that answered the phone prompt this review. She is inpatient and rude. I didnt get her name, but Ive been in customer service business long enough to educate her on whats acceptable. I get it, its probably lunch break or she is hungry. Still not OK. Dont answer the call will be my suggestions. The NP we saw on 3/5/25 was exceptional. However, Ive decided to move our care to a different doctor. We have options, and Ill not tolerate rudeness. Save it!
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Gary Ficacci: This office was assigned as my new PCP through new coverage. I called three times, leaving a clear message about needing an appt. Not one call returned. Called a fourth time and spoke to a man who said the scheduler would call me right back…nope. Called a fifth time, got lucky enough to speak to a person who scheduled an appt with an NP. I arrived 20 mins early for that appointment but while filling out the paperwork, a woman called me to the desk to tell me I wasn’t covered at this office and I needed to call my provider to clarify but I could not be seen that day. After speaking to my provider while still in the parking lot, they added this doctor’s med group immediately but told me it may not “show up” right away for this office. This is something Carrasco’s office could have done at this first appointment, but clearly they don’t care to trouble themselves with any extra effort on behalf of patients. Moving on to another PCP; if only zero stars were an option for this practice.
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