Temecula Valley Advanced Imaging Murrieta - Murrieta (CA)

5 /5 Yesenia Mendoza: Great experience! Everyone very professional and friendly. Got an MRI and the tech explained everything step by step. She made me feel comfortable and safe. THANK YOU!

4 /5 Kelly Willbanks: My CT tech Warren was great and very thorough with explaining everything as it happened and the front desk was really helpful as well.. my only issue is how they scheduled my visit.. I was told I needed to be there an hour prior to my CT with contrast for prep but didn’t get called back to my appointment time and the appointment probably took 15 minutes.. no need to be there so early.

4 /5 Christina McGrath: All young employees from the front desk to the scan techs. They were all wonderful and professional. Room for improvement - I saw an older lady come in and she was told she was at the wrong location. She had just been told by another office to go here. She was frazzled, defeated and was getting very upset and started to cry. The front desk girl had absolutely no empathy with her. Showed no compassion. Another guy in the lobby started to talk about how the girl should have handled it, it started to become a scene. Customer Service Manager Tip - The girl should have asked the lady if she would like to step around the corner and then actually help her find the correct address. They weren’t busy, she could have done that. The front desk needs to be trained how to handle those situation better. They are all very young, I saw no experienced older professional customer service.

5 /5 Sean Braswell: Very smooth first MRI experience. My tech was very nice and walked me through everything and I felt very comfortable. She also did a great job training someone new. Thanks everyone. :)

5 /5 Reneé H.: Came in for an MRI, I waited only 2 minutes before being called back. The tech was really nice, she made sure I was comfortable for the procedure, I would choose this location again. I had been to a different location for x-rays a few months back, but that tech wasnt nice, he was unfriendly & the woman at the desk was the same way.