LOFT - San Jose (CA)

5 /5 Laura Kiss: Its a great shop with lots of great clothes! I actually went in for an interview, but it was hard to resist the urge to buy clothes...

1 /5 Heather Boysen: Visited the store this evening, customer service is subpar. 2-3 woman behind register chatting with each other while customers browsed without any acknowledgement. A boy, slouched over a cart while pushing it walked by me as I picked up scarves off the floor- not even a side glance from this kid. Another employee, walked directly behind me as I read each jean label, no offer of assistance- then proceeded to walk away as I looked up. Leaving empty handed was satisfying given the lack of service.

5 /5 Elm: I had a great experience with an Asian lady who helped me a lot! I got a new dress normally I don’t pick up but I tried on it, it was perfect! Thank you!

1 /5 Jo McRell: Returned items given as a gift. No exchange allowed for sale items. Store credit cannot be used online. No attempt to keep me as a customer. How long before Loft is out of business?

5 /5 S. Devlin: Vanessa was so helpful in finding me professional clothes thar fit well. She saved me so much time and effort!