Advanced Medical and Urgent Care Center - Upland Salma Lopez: I called this urgent care at 1:42 PM to confirm they had x-ray availability, and the medical assistant who answered assured me they did. By 1:55 PM, I was in their office, filling out paperwork, and they had taken my copay.
The medical assistant who assisted me was dismissive, constantly interrupting instead of letting me explain my symptoms properly.
When the nurse practitioner finally came in, she told me I needed x-rays—but then mentioned their machine might be down. She left the room, only to return and confirm that, yes, the machine was down. So they wasted my time, took my money, and tried to refer me elsewhere for imaging when I could have gone to a different urgent care, avoided, paying another copay and waiting even longer for care.
Urgent care is supposed to provide immediate attention. Why would I accept a referral for x-rays and wait 1–2 days for results when I came in expecting same-day service? That defeats the purpose. I asked for a refund, and the clinic manager initially told me they’d mail me a check. When I requested written confirmation, she left and returned, saying the owners would Zelle me my refund instead. Zelle? How unprofessional. What are they even going to report to my insurance?
This is the second time they’ve turned me away for x-rays. If they don’t have a functioning machine, they shouldn’t be advertising that service. On top of that, their customer service is subpar. Save yourself the hassle and go somewhere else.
