DoubleTree by Hilton Hotel San Bernardino - San Bernardino (CA)

5 /5 Dawn Taylor: The DoubleTree was a lovely place to stay while working in San Bernardino. The rooms were clean and the location was convenient. The waitstaff at the bar were extra friendly, patient, and super accommodating. Above all else, Navy at the front desk was an absolute delight! Every time I saw him and he greeted me by name and made me feel welcome and seen. His genuine, positive energy was my favorite part of this stay.

2 /5 Ryan Marshall: I travel frequently typically 3 to 4 days a week and stay at a variety of hotel chains. I usually review ratings, book, and pay for my accommodations online in advance. Upon arrival at this property, after already being charged, I was informed by David J., the night auditor, that the hotel does not accept credit cards with any faded information. Although I had saved photos of my valid ID and credit cards including the exact card used for the booking, he refused to review them, stating it was against company policy. I had no issue finding alternate accommodations, but when I requested a refund, I was told I would need to resolve the matter through Expedia.

5 /5 L S: Good service is good service whether youre at a Four Seasons or a Motel 6. Every person I came across from the gent checking me, to the bartender, to the staff in the hall asking if I needed help finding my room was top notch. Traveling alone for work every single week, I deeply appreciate feeling seen and being offered inviting hospitality. I will definitely stay here again when in SB. Also, the new room remodels are very nice.

1 /5 Ruth Black: Upon checking in, I was met with a carpet covered in dog fur that stuck to our socks, indicating a lack of proper cleaning prior to our arrival. I had to call the front desk to request that the room be vacuumed thoroughly. Furthermore, when we arrived in front of the lobby the next morning, I found glass alcohol bottles littering the area. My vehicle ran over one, which posed a serious risk of a flat tire. This experience highlighted multiple health and safety hazards during my stay at the hotel, which I find absolutely unacceptable. Last but not least, The lady at the front desk told me it’s not their problem. Additionally, you can smell marijuana all through the hallways at night time. Although, The Breakfast was good.

5 /5 Gary: Incredible customer service from the time that we arrived and were greeted and helped by Navy, who was the quintessential professional. Every employee that I had come in contact with during my stay was very friendly, helpful and professional as well. The room was beautiful and so was the rest of the property. I havent been to this hotel in about 30 some odd years, but its only gotten better. Based on my experience during this stay, it will be my go-to hotel from now on.