Saint Agnes Medical Center - Fresno (CA)

5 /5 Like Kane: My mother was admitted here for a few days. Reese, the over- seeing nurse on the third floor along with the rest of the rotating staff of nurses were wonderful. The doctor (forgive me for not remembering his exact name, but his last name was of a Middle Eastern or Indian (Hindu-type) of surname, that - I do remember) called me, her son, and spent a generous amount of time with me going over her prognosis and answering all of my questions, in-depth I might add. Thank you all for aiding to her full recovery, and I certainly hope the staff enjoyed the dumplings and potstickers I brought in on Thanksgiving. It was the least I can do.

1 /5 Princessa Sanchez: I’ve had 3 deliveries here and my first experience in 2018 was literally magical. All my nurses were Angels! I will never forget how much my nurses actually cared for me and my newborn. Then in 2020 I had my 2nd baby & this was during COVID. The care was still attentive, but very minimal with all the reason it was the start of the COVID pandemic. Now my 3rd delivery in 2023 I’m still in disbelief and extremely disappointed and traumatized by that experience. If I get dwn to every detail this already long review will go on forever, but long story short on 2-18-2023 I gave birth to my 3rd son. Right after I gave birth I started feeling weird. The nurse that helped me deliver kept trying to make me get up and I just couldn’t do it. She even brought some type of walker to help me. I’m the type of person that can push herself & tolerate pain pretty well but I knew something was wrong and I expressed that to the nurse. She kept pushing me to get up a till I started vomiting and in that moment I really thought I was going to die. Like I said I won’t go too much into details but it took the doctor on duty a long time to figure out that I had a retained placenta. She was stuck on my weight and kept asking if I had any underlying health issues. She asked me twice and she asked my husband once somehow thinking he might know something I don’t know about my own health. I hate to say this but I feel that I was discriminated against as a Mexican American and then I was discriminated for my weight. I think that if the doctor wasn’t so fixated on my weight she could have figured out I had a retained placenta sooner. I filed a complaint through CDPH(who are unprofessional took them a year to let me know they found one mistake) and me thinking that was a way to file a grievance all they do is investigate the procedures. So I contacted Saint Agnes and oddly enough I got a report from CDPH a day or two after that call. A WHOLE YEAR after going back and forth with them about an update. In October 2024(complaint was made in Feb 2024 they said they would give me a report something like 90days. Again I didn’t get a report till I contacted Saint Agnes. So weird. You know how many times women of color have passed away from labor/delivery for being ignored? Anyways I feel like I’m going all over with this now but I do want to say out of all that staff the nurse that was an Angel to me and is the one that realized something was wrong was the nurse who was working my postpartum room. Then my VERY last nurse was the rudest and most heartless one I ever encountered. I was thrown out like a dog on the 3rd day after going through blood transfusions and other things. If anyone knows who else I should go to about this other than the CDHP & Saint Agnes themselves plz reach out to me.

1 /5 Dido Liu: I would like to raise a complaint about some of the policies at this hospital, which I find to be inhumane. For example, my friend’s baby was born at 36 weeks and 1 day and is required to undergo a car seat test. Normally, this test should only take about 90 minutes. However, the doctor insisted on a 4-hour test. The issue is that my friend’s baby needs to be fed every 2-3 hours, making it impossible for them to stay in the car seat for 4 hours. They are requiring baby to go hungry during this time just to complete the test. This lack of consideration for basic needs is extremely disappointing and unacceptable.

5 /5 Camille Jackson: Approximately a year and a half ago, my mom was admitted to St. Agnes and it was a very bad experience. Upon entering, tge security guards were on their phones, nurses were rude and disorganized. People with minimal issues were being seen before people who were in need of urgent attention. The waiting room was dirty and full of people and children who were not needing to be seen and just simply shouldnt have been there. Fast forward to middle of 2024, since Trinity Health has taken over, and it is LITERALLY a completely different hospital. Security guards are assisting with triage, answering phones and fully managing the waiting area. Things upon entering St. Agnes move swiftly and smoothly. Nurses, once my mom has been assigned a room are efficient, proactive and communicating not only flawlessly with each other, but with me as well. The hospital is clean, the staff is friendly and are consistent on following protocols as simple as name tags. I can relate to anyone who has had a bad experience with St. Agnes in the past, but you have to give them another try, it is NOT the same hospital it was 2 years ago. When I take my mom in, I am comfortable and do not worry about the care shes receiving and that is a priceless feeling!! Great job St. Agnes

1 /5 John Ramos: Saint Agnes Medical Center is a good hospital but the security orders need to be more alert about 5150s. I was assaulted in the emergency room yesterday night and I have witnessed a persons got bit in the face. I do not feel safe to return back to the hospital. Security enforcement needs to be updated.