4 /5 Melissa Ramirez: Dr. Wong and staff were very kind, professional, patient and knowledgeable m, except for one RN. RN Jim from the ER side, made me feel like I was dumb, like if I was overreacting and I didn’t know what I was talking about. My baby had some type of seizure episode for the first time, fever, diarrhea, vomiting gesture without actually vomiting etc and he kept not taking anything I was saying serious. I explained the whole situation and the reason why we were there and he just kept brushing things off the shoulder and saying how kids do weird things all the time and that it’s probably just a regular cold, nothing major, she seems fine, like if there’s nothing wrong with her. Turns out, she has COVID and according to Dr. Wong, it actually WAS a febrile seizure. Another thing about RN Jim that I disliked and embarrassed me was when I was describing and demonstrating how her seizure was, he asked me how was it again? I thought to myself, oh cool he’s actually taking me serious now, so I did it again and demonstrated the seizure episode again and he said now do it one more time and I was about to do it again when I realized oh wow he’s just getting a kick out of this and making fun of me. So I didn’t do it again and we all laughed about it at the time, but I was pretty irritated and upset about the fact that he was just joking about it rather then making us parents feel like he’s actually hearing us out. Other than him, everyone else was great. That’s why I’m not giving it 5 stars.
