United Health Centers - Fresno Milburn - Fresno (CA)

1 /5 sam: WORST, I mean by far the worst doctors, NPs, nurses, Ive ever experienced! Waited three hours while the center was empty, when I finally got brought in, nurses were just on their phones laughing and texting. The one who took my blood pressure and stats, she told me to stand on the scale, then tells me to get off- proceeds to ASK ME What it said? Didnt check my fever. The NP comes in all rude didnt take into consideration how much we waited how terrible condition I was in. Proceeds to talk over me, just looking up symptoms on the computer.

1 /5 yunsk: I went there to establish Primary doctor for future appointment and I trying to ask something about insurance but I got bossy reaction from the receptionest who is overly makedup .They need to be kind and polite . so I left to establish bissiness somewhere else because I cant handle that kind of reception everytime I visit here. staffs need to be educated for professionalism.

4 /5 devans00: Main entrance looks like Urgent Care but this health clinic specializes in medical, dental and optometry. The waiting area for each specialty blends into one long waiting room with a mix of seating options. With many modern design touches throughout, you feel in competent hands. Restrooms are spacious and gender neutral for families and individuals.

1 /5 Neakki G: Never in my life have I walked out of a clinic or had any issues at a Drs. Office until today. I had an appointment at 10:15am. I showed up early to check in. I got called back around 10:25am. I was in for a pap. I was told to take my clothes off from the waste down. So in my head Im thinking the Dr is about to walk in very soon. Oh no. I sat there with a paper sheet blanket till 11am. Then I was curious why the wait was taking long. Im already cold in the room. Then I hear the nurses and drs. Laughing about their weekend and fun. So I get dressed to see if a Dr was going to come in. The nurse in the back said not yet because they had another patient before me. I agree the other patient should come first. But I dont like sitting in a room half naked waiting for more than 30min. They could have been more professional and told me to wait up front and I would have been ok with that. But no. You dont intake a patient and make them sit half naked while your in the lobby giggling and cracking jokes. Be more professional or dont work there. I take my healthcare very seriously. Im very disappointed.

1 /5 Nora Cedillo: I made an eye appointment three weeks ago. I went directly to the optometry sign. there were two clerks, I go to the first one and she tells me “ you need to get in line and I say for optometry? there’s no line. she says, “oh that’s the next window”. Sign was above both clerks. This employee was very unfriendly, no “Good Morning” no welcome to UHC” nothing ! She seemed unhappy to be there but if you need a job ( many people are unemployed not by choice), just suck it up & represent your health center in a friendly professional manner. FYI: UHC isn’t the only game in town. Signed in & waited. Mom‘s name is called & I get up so my elderly 89 yr old mom who needs assistance walking can stay seated. I go up and the clerk tells me “ your mother is not due for an eye exam until August so you will need to reschedule “ I said, “ isn’t it the department‘s responsibility to check this prior to the patient coming into the appointment.” She said, “ yes it is but we were so short staffed that no one had time to do that yesterday”. I said, “ that is not an acceptable answer”. This clinic employs incompetent, lazy, lack of common sense & unprofessional people. I should’ve read reviews prior to making an appointment. Due to lack of competency at this UHC clinic my mom had to change her morning routine & step outside in the cold weather for what? Nothing! I even took time off work for this!! DO NOT ignore the negative reviews trust me they’re true. apparently supervisors and managers at this clinic do not care because some of these reviews are old. What happened to their customer service pledge? "At United Health Centers, we are committed to doing everything we can for our patients”. It’s a no brainer that I plan to take mom elsewhere. I hope Justin Preas takes notice. I’m sure I still have his cell # maybe a call is in order?