Fresno County Department of Behavioral Health - Fresno (CA)

1 /5 Jessica Anguiano: Susan the therapist sucks , very rude and doesn’t care for her patients at all. I called regarding my mom and the receptions Barbara was super nice very friendly and helpful she’s a doll. But once I got transferred to Susan she had an attitude and said was not able to even confirm my mom was a pt there due to confidentiality. The only reason I called is because Susan told my mom she was going to get billed because her time is money , which all she did is ask my mom what insurance she had and let her know they don’t accept it and sent her on her way. No services were rendered and some how we are getting billed ! She only cares about money . Sad we have drs that only seek money

1 /5 Carolina Rodriguez: Susan is not helpful at all. All she cares about is money . Seek help somewhere else wouldn’t recommend at all . If I could leave zero stars I would

2 /5 BUGG BURTON (Tha Buggster): I only went there like 4 times. One, only ONE TIME I had an attendance issue. It was a couple years ago so I dont remember if I was a few minutes late or if I had to call in that I wouldnt be there that day. But Alie, my "counselor" was very adamant about sternly reminding me that I must NEVER be late etc etc. So I made plans to correct my attendance issue. Wouldnt ya know the very next time I came in on my "scheduled day", Alie not only wouldnt acknowledge that I was there, after a half hour the receptionist had no idea what the hold up was!! So after about 45 min waiting on Allie, I left never to hear from them again! I guess thats how they weed out the people they dont wanna help? Idk whats up with them but if theres a person on the planet that ACTUALLY NEEDS help, that person would be myself! Thats what I know. That was maybe a year or so ago! I dont know where else to go! So I guess Im just gonna stay ticking until whenever / whatever.

1 /5 Spaek Intung: GO ELSEWHERE. BEWARE! ABYSMAL, UNCARING, EGOTISTICAL Please allow for some descriptive introduction. It would be better to drive to a scenic location and experience nature than experience the nurses here. At first your treatment may be directed swiftly towards rarely available doctors who wish to actually help - but say, you experience poor side effects from your medication and need further help like my wife did today. "Well, did you do any hard drugs?" a question we have been asked multiple times, or, "Is your husband who has been present for 100% of your appointments and care forcing you to take medication? Lets make sure hes out of the room before we continue". Fully explaining that our prescription may have side effects FOUR NURSES! FOUR! Faced my wife and I and grilled her, when she already has anxiety in medical situations and Im already authorized to be involved with her care - what did they say? Surely theyve reviewed her chart! Surely they know her situation! No, 4 nurses who all turnedabout in their chairs to address my wife, and kicked me out of the room to tell her she was experiencing "stress from childcare" when she has a diagnosed and documented case of schizophrenia and DID. Perhaps this is a Fresnian exercise in determining which people in the medical profession should be issued a restraining order from any and all medical patients for life. To say we have been categorically-failed, betrayed, and violated by this experience when my wife already has diagnosed SMI and has been hospitalized several times within the past 3 years is an indication of abuse in the Fresno system. There is an obvious path to removing the cancer present in this system. We will never be returning. There is no path to successful reform for this clinic with its present triage team members. Edit: Ah, and for the record, this was almost a dozen visits in and many of the extremely pleasant and cordial office staff already knew us by face and name. Actually phenomenal clerical care by the actual good-hearted staff in the building. I wish this extended to triage.

1 /5 Lisa Jamison: A few years ago I took my son here on the recommendation of his pediatrician. I went there seeking peer counseling for my son. My son had told me he thought about killing himself but also told me he would never do it. Which is why I thought he should talk to someone, This place did not help him at all. They asked him 2 questions - the second question being “Do you want to kill yourself?” I told him to be honest with the “ Counselor” so he was. He responded by telling her he thought about it but WOULD NEVER DO IT. She immediately put him on a 5150 and took him away. IT WAS A TOTAL NIGHTMARE! I lost all my rights as a parent and my son was devastated by what was happening. This is not what he needed! Long story short - they admitted him to Exodus. Exodus told us they couldn’t release him until he was evaluated by a psychologist who wasn’t going to be in until the next day. I tried to explain to them several times that this is not what my son needed and that he didn’t belong there. They kept him over night which was traumatizing for him. I was forced to leave at 2am. The next morning he was evaluated by the psychologist, who told us that our son did not belong there and that he was free to go. By this time the damage had already been done. Now my son is afraid to seek counseling of any kind and I don’t blame him. Our situation was gravely mishandled. I do not recommend you seek help here because you will not get proper care you need or deserve. You will end up way worse than when you went in.