1 /5 Drea Riv: My doctor was very sweet, however if you call for any information or help you might not receive it. One of the girls who answers calls is extremely rude and not helpful at all. I have been waiting for my medication to be authorized for 3 weeks. I have been calling every week and the staff notifies me that they have sent it to my insurance. I called my insurance today and they have not received anything from my doctors office.