Redding Family Medical Group, Inc - Redding (CA)

1 /5 Brandon Behringer: STAY FAR AWAY FROM THIS Dr. OFFICE: I applied for my family of 6 over 60 days back. We finally got a call to schedule my young daughter for her first visit. When I called to schedule this appointment I asked about the application status of the rest of my family. I was told their applications had not been approved yet. I told the receptionist I didn’t want to make an appointment for my daughter if the rest of my family wasn’t accepted as patients. She agreed and transferred me to another staff member where I left a message. I left several messages following this. Frustrated, I called back only to be told I had missed my daughter’s scheduled appointment (the appointment we never made) and that my daughter could no longer be a patient. The receptionist seemed frustrated with their own process and apologized informing me that the staff member I was originally transferred to was no longer employed there and no one got my messages. I was then instructed to write a letter to the doctor apologizing and explaining why the appointment was missed, despite this being their error and an extreme failure in communication on their part. I asked to speak with a manager and I was transferred to Becky “ the Office Manager and left several messages before she finally returned my call. She was unhelpful and depute their mistake and poor commutation, the burden of proof for the missed appointment, was on me. To top it off, my youngest son’s application was still not approved after 60 days??? I know there out there, but I’m not sure how any business can to survive such poor customer service. I believe some doctors offices, like this one, just don’t care because they know the number of offices taking on new patients is limited, therefore they can provide terrible service and still remain in business. If their front office customer service is this bad I can only imagine the poor care patients received from the doctors. I pulled my applications and went else where. I should have heeded the poor reviews. Any business that has a 2.6-Star review has serious issues. I’m willing to overlook this from time to time but I will not sacrifice my families care and health for such a poorly rated office, and I can confirm from my experience that the 1-star reviews are accurate. It seems they are unwilling to address them and provide a better service. Good luck!

5 /5 Sari Al-Dahery: I had an exceptional experience with Hanh Cline- Nurse Practitioner during my recent visit. She spent about an hour with me, thoroughly investigating the root cause of my illness. Her professionalism, kindness, and dedication were truly remarkable. She listened carefully to my concerns, asked thoughtful questions, and explained everything in a clear and reassuring way. I felt genuinely cared for and supported throughout the entire appointment. It’s rare to find such compassionate and attentive healthcare professionals, and I am so grateful for her help. Highly recommend! Sari Hasan

5 /5 Phantom Gaming: The doctors seem very knowledgeable, and the staff are helpful and answer the phone every time I call. I greatly appreciate Doctor Dana Anderson and his expertise, and I am a much healthier man comparatively speaking to when I first started coming here. Would 100% recommend this family practice.

4 /5 Laura Hitchman: Ive been a patient of RFMG for 3 years. The office employees are organized and efficient. Lisa Monroe is fantastic. Ive seen her when my Doctor is booked. She listens to me & responds to my needs. I appreciate her care and professionalism.

1 /5 leslie allison: My husband called for an appointment with his Dr. They asked him if he took a COVID-19 test. He has not. He bought one. Tested positive. He was told to bring the results with him. At his appointment, he was told he couldnt come in the office. Then told it must be a phone consultation. They could of explained this before. He has COPD and on oxygen. Very hard for him to get around as it is. VERY unprofessional.