Rancho San Antonio Medical Plaza - Rancho Cucamonga (CA)

5 /5 Sue Garcia: Its not our first time here and we have always had good service, but this time the group of people that were there today were outstanding making our Sunday in a hospital setting a joyful one. In the beginning Brandon was helpful, and was assisting us yet making sure others would be helped shortly. Very attentive! Maria was in the back did not help us but was also very pleasant and I was making small talk with her while they were taking vitals on my husband. Third person Laura, assisted my husband and she took care of the issue and answered all of our questions. Its a Sunday and sometimes you get people that would rather be somewhere else but this crew was the greatest. These are what I call keepers and pleasant to work with. People who have a medical issue, maybe a bit down and you leave positive. Thanks guys you made our day!!

1 /5 Jack Leung: I visited them because of coughing and a flu. They are very inefficient and took a long time to wait to see the doctor (not a lot of people in the lobby). I had insurance coverage and I paid the $20 copay. But 2 months later, they said I have $281 unpaid balance! I visited many urgent care before and never has this problem before. And seriously, $301 for a visit just for coughing? Another thing is their statement date is 3/5, and payment due by 3/15? Are they sending the mail UPS and expect everyone to check mail everyday? Update: I called and after a long wait on the line they said I do not owe them any money. But why did you send me bill and waste my time to call you to clarify? Their procedure is totally a mess and I swear I would never visit them again!

5 /5 Brianna Martinez: After trying to visit the ER a few days back and leaving after waiting 6 hours without seeing a doctor, going to another urgent care a few days back and being told by a doctor who saw me for less than 2 minutes to just take cough meds, I finally decided to fight for myself and go to another urgent care. I knew I didn’t just have a flu. I’d been sick for 2 weeks and my congestion was severe. I decided to come here and Nurse Maria was so kind and loving. She made me feel comfortable and taken care of. When Doctor Jennifer came in my room she truly listened to me and did a through check up on me. She finally diagnosed me with bronchitis and a sinus infection. She gave me a rundown and explained what was going on with my body and the meds she was giving me. I was so relieved a doctor finally gave me the time of day and wanted to help. She was so sweet, caring, sympathetic, and listened. I can’t express enough how deeply I appreciate both of these ladies. I can finally get better now.

1 /5 Sam Ghobadi: Urgent care in San Antonio Rancho Cucamonga location is a joke. Extremely RUDE staff specially the Asian girl who takes you in for blood pressure at first. I waited for 1:30 min in the waiting room and another 45 minutes in the room, a nurse practitioner came in who did not really knew what she was talking about and uncertain. Paying for a doctor but seeing a nurse practitioner. It’s like going to restaurant this maybe that????????? After almost 3 hrs….. Do not recommend this urgent care ever and I will try not to come back here again.

1 /5 April Aguilar: On 4/9/2024 I made an appointment for the urgent care on their website . I arrived checked in, took 20 mins because the computer system was down. My appointment was at 3:30 , I waited until 5pm and was never seen by a doctor. So I went to ask for my co payment refund and the nurse with glasses said we can’t you’d have to wait. I left and call to file a complaint of course no answer . Left a message will see if they call back. I don’t recommend this urgent care horrible customer service.