Institute Of Clinical Orthopedics And Neuroscience - Palm Springs (CA)

1 /5 Andrew Trofka: THE WORSE OFFICE STAFF EVER! I have a referral from my insurance company and Ive been trying all day to have my phone call answered. All it does is ring and ring. When someone did answer she was extremely rude and unprofessional. She said they would call me once they received the referral, and, when asked how long that would take, she said 5 to 7 business days! I called my insurance company and they said that referrals are sent electronically and shouldnt take that long. Institute of Clinical Orthopedics and Neuroscience NEEDS TO WAKE UP and realize first impressions are everything. I contacted my insurance company to get a different referral to a better Orthopedics doctor.

1 /5 Desiree Anderson: My mother is receiving care from this office. Or should I say lack of care. It’s impossible to get through to her doctor and the staff is rude & incompetent. The most recent problem is she was denied anxiety meds for an MRI. No reason. The staff in that area of the hospital were shocked she wasn’t given anything. She is now suffering from side effects that could have been prevented. Again, no response from the office. She is hurting and is terrified, but they refuse to help her. Please don’t come here. Find another neurologist or you will live a nightmare. Update: My 65 year old mother, previously in great health, has rapidly gone downhill. She has extreme tinunitist now, ears are blocked, vertigo that keeps her in bed half the time & horrible panic attacks. The nurse practitioner recently told her that there’s nothing they can do to help. She’s simply old. I am horrified. Due to her being a veterans wife, she has limited options on who she can see. We’re trying to find her affordable treatment elsewhere.

2 /5 Peter Treitler: Im only giving 2 stars because Dr. Zapf and the entire staff were great. They provided professional and high-quality care. The problem is, you cant actually get in touch with anyone from this office if you have questions or need any assistance at all, including appointments. They dont answer the phone and they dont respond to messages in the patient portal. I dont think Ive ever encountered a clinic this disorganized.

1 /5 Frankie Marquez: DONT BRING YOUR LOVED ONES HERE!!!!!! Far and above the worst Doctors office i have ever attended!! They Never answer the phone! They never call you back! My dad had a stroke and is at risk for stroke every day until this surgery is done and it took over 2 weeks of me trying to contact this office! Even my Primary Care Doctor couldnt get ahold of them!!!! I need to contact a board or council or something because this cannot be allowed to continue in an office that literally holds peoples LIVES in their hands!

1 /5 Kayda Herrera: I am absolutely appalled by the office staff at this clinic. We have been trying for over a week to get an appointment with the neurologist that saw my husband in the neurotrauma unit after his motorcycle accident Even with the proper insurance authorization, the front office and billing department are refusing to schedule an appointment. They were actually refusing to return calls to us and our case manager and when we finally got ahold of them, they were extremely rude to the case manager. We loved Dr. Aranga when we saw him in the hospital but his clinic staffs behavior is ruining the patient experience before they ever get to the office.