Family Care Centers - Fountain Valley - Fountain Valley (CA)

1 /5 Jose Gomez: The lady at the counter at the urgent desk is very rude with an angry face. If you hate your job maybe find a different place to work at. 9:30a.m. 2/21 2025

1 /5 Brianna Alvarado: I recently started a new insurance and picked my new doctor Dana yan. It was my first time going to this place. I was severely disappointed because the receptionist was beyond means extremely rude and it’s my first time there and she did not make it a pleasant experience…. Here I am looking for a new primary doctor and the receptionist steered me away. So I check in and introduce myself and say hi I’m here for my 10am appointment and I arrived at 10 am and the receptionist got so rude and rolled her eyes and sighed heavy like ugh well you should’ve came here 30 mins early. I said my appointment is at 10am. She tells me with a attitude someone should’ve told you to come 30 mins early and I said no one told me this is my complete first time here and new. Then she’s like I don’t think they will be allowed to take you now. And I said but my appointment is at 10am and I took off time from work and in a rude tone she says your going to have to reschedule. And so I wasted my time coming here being a “new patient first time visit” rude experience I told the lady honestly your being extremely rude right now and she said she was not trying to be rude and I said forget it I’ll find a new doctor at this point and left. So WARNING if you want a rude receptionist to greet you to your doctors appointments when all you want is help or if your a potential new patient… RUN . Run for the hills and find a new primary doctor at that point because if that’s the face of their facility and she’s being rude like that to me and possibly others it’s not right…. Save yourself and do yourself a favor and find another clinic or hospital. I was astonished my jaw was dropped whole time at the disrespect and her being so rude. Never caught her name. But all I can say is I will go elsewhere unfortunately …..

5 /5 Laura Monahan: Ashley was very pleasant, thorough, and knowledgeable. She ordered all my requisitions for upcoming tests and screenings in order to maintain my health. I would gladly recommend her as a health professional.

1 /5 Kat Nguyen: I went to the urgent care with a bacterial sinus infection symptoms which I have communicated with my provider. The provider was very quick to do an “exam” and prescribed Prednisone. I asked for an antibiotic but the provider said it was a viral infection and didn’t need to be treated with antibiotics. Three days later I have made another appointment, made sure to communicate it was a follow up, because my symptoms got severely worse and got prescribed antibiotics. I still got charged for the follow up visit and I disputed it through the portal. I never got an answer but the bill came in the mail. My personal experience was bad and I will not be going back.