Nicholas Charles: I sadly had to go into this ER on two different occasions for the same injury. This injury turned into a herniated disc L5-S1 compressing a nerve root. The first time they gave me pain medication, steroids, and things to try to aid in the injury to get me home. Sadly as soon as everything wore off and I completed steroid treatment, my injury came back full force. During the second visit I was admitted to the hospital and it was decided to undergo a microdiscectomy surgery.
If I were to attempt to make any suggestions, it would only be because during my time the hospital was very much impacted, so a lot of my time was spent in hallways, or shared rooms. Obviously it would be ideal being able to be in oneās own room, but I know thatās out of their control. I also really did struggle for the moments in the initial waiting room. With my particular emergency I couldnāt sit or stand for very long.. it was really tough because they only have chairs and not really anything to accommodate me until I was back on a bed/stretcher. It would be lovely to somehow address this for future patients who cannot sit.
However, this is very much a positive review from me. So with that said, The staff that I dealt with treated me with kindness, knowledge, promptness, and overall incredible bedside manner. I really wish I could reference every single nurse, doctor, neurosurgeon - because the work that was done with me, was outstanding. Iām beyond grateful for my experience, and for what I witnessed just being a patient through every process. What everyone does at this facility is seriously one of the most admirable lines of work Iāve ever seen. Thank you will never be even close enough to express my gratitude.
I would feel very comfortable recommending this ER and Hospital to a loved one if they find themselves in need! Thank you Sutter Medical!
Christen: My husband has been trying to get help through their office for 5 months and cant even get a phone call or anything from them. They are one of the worst offices that I have ever dealt with. Wont answer phone calls or call back
Daniel Chance: Mar. 2024 update: Ive been with Dr. Singh about 2 years. While there have been times when it has been difficult to contact Dr. Singh or his office, they have overall been good and recently have made some changes to help them get things moving faster.
Before choosing him to be your doctor I would STRONGLY recommend to contact them and ask them honestly how busy they are with patients. In the past they told me they were "slammed" and communication was difficult.
When youre actually talking to Dr. Singh hes GREAT, just set your expectations accordingly if they are busy.
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So far, excellent doctor, much better than my last. Decent wait times, very good assistant, listens well.
Toney Woods: Charged me $25 upfront before I was even able to make an appointment. My copay is only $15. They knew that. Policy. Ok. So I go in for my 1 and only appointment and the office looked, smelled and felt like a Medical office in the hood. Dirty. Unfriendly staff ignoring patienys and gossiping amo gat themselves about hair and dates. Not too professional. Dr. Kelada was ok after a long wait. Average treatment. Gave me the referrals I needed but took forever. Experience was so bad that I changed doctors and offices over it. Makes me miss Kaiser. Then I take my wife to her appointment there (despite the poor experience she kept the same office and doctor) and ask about my $10 that they never paid me back. Found put they just took my $10 and credited my wifes account. One of the girls at the front desk was rude as well. No thanks. Hard pass. Dont recommend. Go anywhere else for better treatment. Hint: Anywhere Sutter or Kaiser etc. 1/2 star experience.
