Sutter Roseville Medical Center Emergency Department - Roseville (CA)

5 /5 Nicholas Charles: I sadly had to go into this ER on two different occasions for the same injury. This injury turned into a herniated disc L5-S1 compressing a nerve root. The first time they gave me pain medication, steroids, and things to try to aid in the injury to get me home. Sadly as soon as everything wore off and I completed steroid treatment, my injury came back full force. During the second visit I was admitted to the hospital and it was decided to undergo a microdiscectomy surgery. If I were to attempt to make any suggestions, it would only be because during my time the hospital was very much impacted, so a lot of my time was spent in hallways, or shared rooms. Obviously it would be ideal being able to be in one’s own room, but I know that’s out of their control. I also really did struggle for the moments in the initial waiting room. With my particular emergency I couldn’t sit or stand for very long.. it was really tough because they only have chairs and not really anything to accommodate me until I was back on a bed/stretcher. It would be lovely to somehow address this for future patients who cannot sit. However, this is very much a positive review from me. So with that said, The staff that I dealt with treated me with kindness, knowledge, promptness, and overall incredible bedside manner. I really wish I could reference every single nurse, doctor, neurosurgeon - because the work that was done with me, was outstanding. I’m beyond grateful for my experience, and for what I witnessed just being a patient through every process. What everyone does at this facility is seriously one of the most admirable lines of work I’ve ever seen. Thank you will never be even close enough to express my gratitude. I would feel very comfortable recommending this ER and Hospital to a loved one if they find themselves in need! Thank you Sutter Medical!

5 /5 Ansel Rockwood: I got admitted to this ER Thursday 3/6/2025 with acute appendicitis that required emergency surgery. I interacted with a ton of staff; lots of test techs, at least a dozen nurses, 5 or so doctors, a few surgeons, and everyone there was an absolute gem. Even the security were very kind to me. The food was good, any discomfort I had was addressed very quickly, all the staff (especially the nurses and nurse assitants) were extremely kind and efficient. Everyone there seemed to be there because they liked helping people. I dont want to have to get admitted again just because I prefer to stay healthy, but I just hope the staff know theyre doing a fantastic job and I really did appreciate them taking care of me while I couldnt take care of myself. I have a feeling Im not going to have nearly as many nice things to say about the billing dept since they did plenty of expensive tests to keep me alive and healthy, but the folks on the front line interacting with patients were fantastic, I have nothing but good things to say about them.

1 /5 Magali Bishop: Go to another ER if possible. Went into this ER with my daughter (6 months) after talking to the sutter advice nurse. We went in because of a possible seizure, it ended up being a verified seizure. Went in at 1:48 pm and left at 9:30 pm. The doctor was a really nice person and was to the point about testing. Heel blood draw went great. But then they seemed to forget about us in the waiting room. My daughter had a urine bag attached in the waiting room instead of just having it been done in the room when we were in already prior. This happened because we asked what we were waiting on, general information. What broke me and what made this experience awful was when they said they would need a blood draw from her arm. Both parents holding our daughter down. While another nurse held her arm straight. The 4th person then went in with the needle repeatedly missing and unable to get a line going. My daughters arm was covered in blood from the needle piercing her skin. She was screaming and I finally said we were done. I told her it was absolutely ridiculous what was happening. (I was told later from another RN that getting blood that way was a delicate and complicated process and its really hard to do on a child that young, but I guess this nurse thought hey lets give it a whirl why not!) Their response was a simple "sorry guys" with a shoulder shrug. Lack of empathy or awareness of the situation. Absolutely disgusting to the point I will do anything in my power to not return to that department. I demanded the urine bag be removed because at that point I was leaving. I went full ugly cry on the next nurse who took the bag off because he was trying to get us to stay to finish up not knowing why we had asked to get it taken off. I was so upset and I cry when Im mad, but he understood and was so helpful and honestly he was one of the glimmers of light in that place. Someone who cared, he got her ekg done and was connecting with the doctor after that to get us out because he was blown away with how long we had been there (around 7pm at this point). By the time we left I didnt see any familiar faces from that morning in the waiting room, our discharge nurse was really nice as well. I know the ER could take a while but the lack of care, awareness, empathy that my daughter does feel pain was horrible. There were a few people who really seem to be there for the right reasons and their patients matter to them but I wouldnt go back with the fear that Id encounter the others again. This was our experience on this day.

5 /5 Nicole Burgess: The staff was very professional and helpful on our visit. Intake was efficient and despite the bed assignment being in the hallway, the experience we had here was positive. The doctor was knowledgeable and direct and everyone we met treated us like people. Even the handling of the upset person down the hall was professionally addressed, in my opinion. I would come back to this facility if need arose.

1 /5 Aman K: I want to share a horrifying experience my wife and I had at Sutter Roseville ER during her first trimester. She started bleeding in the evening without any symptoms, and we decided to go to the ER. Upon arrival, her pain level reached at around 7. The doctor did an initial ultrasound but couldnt find anything in the uterus, so he ordered a detailed ultrasound and bloodwork, prescribing Tylenol for pain. After the bloodwork, we were sent back to the waiting area. This is when things took a drastic turn for the worse. For over two hours, my wife’s pain escalated to 10+, yet no one helped. Despite multiple pleas, the RN receptionists refused to give Tylenol, saying it would be administered only after the ultrasound. She was crying in pain, and I kept on begging for relief, yet I was repeatedly told to just "wait." When I even considered leaving to buy Tylenol myself, I didn’t have the heart to leave her alone. Seeing her pain, I even asked RN Receptionist that should I call 911 for help and was advised that doing so would put her back in the line. As her pain became unbearable, she passed out near the restroom. Only then did an RN finally get a wheelchair—but still, no immediate help was provided. All this time we were waiting for the ultrasound and when an ultrasound technician came out to call the next patient, I requested her to take my wife. However, she wasn’t aware of the urgency, and she simply followed the queue, unaware that a patient had just passed out in the lobby. Then, God bless the soul of doctor who had initially seen my wife stepped out into the lobby to call another patient. In just one glance, he knew something was terribly wrong and acted immediately. Within minutes, she was rushed inside, where they found her vitals were dangerously low. She was given emergency medication for pain and blood pressure, and we learned she was having a miscarriage. This should NEVER happen in an ER. We left with one haunting question: What if the doctor hadn’t come outside at that moment? This experience raises serious concerns: 1. Lack of communication – Despite my desperate pleas, the RN receptionists never engaged or reassessed my wife’s worsening condition. 2. Lack of compassion & urgency – A patient passed out in the lobby, yet no one checked on her. 3. Triage failure – Despite my 100+ requests for help, no prioritization was done. 4. Coordination failure – Not once did the RNs consult the doctor who had seen my wife. I mean if there are 40-50 patients in the ER Lobby and only one of them is crying/passing out due to pain should be given immediate relief. A single glance from the Doctor was enough to take immediate action—so why didn’t they? This isn’t just a review; it’s a plea for change. Patients come to the ER in their worst moments, trusting the system to take care of them. That trust was completely broken for us. I pray no one else has to go through this nightmare.