Sutter Medical Plaza Roseville - Roseville (CA)

1 /5 Carissa Ortiz: Switched from kaiser and 100 percent regret. Sutter is such a money grab. All insurances are but this is 10x worse than kaiser. They want you to be seen for every little thing even things that can clearly be done over the phone. My kid has been in speech for 1.5 years and therapist wanted a hearing eval and they said she needed an apt to put a referral in. The apt was 1 question "why does she need a referral" which I had already told them why at least 3xs .. then they gave her a referral and charged us 200 bucks for the apt. And then sent the referral to wrong place and wants us to be re-seen for a correction. And the place I called had a 6 month wait. Then my son who is a baby got thrush because older sister had it and stuck her binki in his mouth when I wasnt looking. Even though she was diagnosed and seen by a dr they wanted us to again come in to confirm. They didnt have an apt for a week! They booked us the wrong address for that apt and we had to wait an additional week. So my poor baby wasnt eatting and had a mouth full of thrush. Then at the apt they had the nerve to tell me I should have called in because usually all smaller members are treated for thrush in the house like pink eye... well I called 5xs and each time got "you have to have an apt" charged is 240 for that apt! Absolutely disgusting and trash. They dont care about the people they care about the money. My other daughter has had a eval for autism for almost a year. This Healthcare is a joke. Oh and on a annual checkup which is suppose to be covered under my insurance 100% they added a code that added a cost to my bill because I apparently asked a question that wasnt under normal annual care questions... that question was "can I get a refill on my sons inhaler" Absolutely joke!! I could go on because everytime we have an issue with them .. stick with whatever health insurance you have trust me you dont want this! Oh and I already sent a message to patient care team which I got a response of "oh we are sorry it wont happen again" but it always happens again .. so please dont respond w that b.s under this review about letting them know because they didnt do shit except waste more of my time.

2 /5 AL: If you have to check in at Pediatrics Do Not go to the receptionist Raffah, the guy behind the desk. It took him 25-30 mins to check me in. We are established Sutter patients and completed our easy arrival form on the app 48 hrs before arrival. Because of his lack if training or willingness to learn his job correctly, he told me that now I was late (because he had to go to a coworker 2x to ask what and how to do). So our 1030 am appt got moved to 1145 am. All thanks to someone who doesnt know what theyre doing. Also, I had called sutter billing 7 business days prior to verify insurance eligibility on our end and take care of any co pays if needed. Stop hiring people who cant perform qn entry level job that only requires a highschool diploma. And Hugo, I have also escalated this as a formal Grievance with my insurance company.

3 /5 poet faithful “Ellie”: My experience is that of disappointment. I had been with Dr. Sorgea from my birth until I had turned 18, and the last year or two. I completely felt as if I was being pushed to leave. I felt comfortable having a doctor treat me for as long as my insurance stated and that they were able to care for. And Dr. Sorgea made it known she also did not feel comfortable continuing to care for me at my age. Despite going to a second doctor for an opinion who recommended I stick with Sorgea. Not only do I feel disappointment in this but in that for a family doctor. I noticed the trash is only really used by the doctors. A note on top that even states to not throw away diapers and other trash inside the bin. With wait times for the doctors generally being longer then the average length a child can hold their bladder. It seems unrealistic to also just carry it throw the appointment. I did not have a completely bad experience with Dr. Sorgea. But overall I do not think I would necessairly advertise her. Overall I felt as if she could come across as more judgemental. Then I would prefer.

1 /5 Tawni Lyn: Doctor pushed their own personal agenda when it comes to their beliefs based on covid or other illness. Took both my babies there and the Dr refused to to listen or take feelings into consideration. Didn’t he take an oath? Zero bedside manner, doesn’t listen to concerns or offer other alternative solutions only looking to get an insurance payout. Will never take my children here again. No wonder reviews here are trash.

1 /5 jane J: One of the woman who does ultrasound had a very bad attitude. She blamed me for coming back to check. Excuse me? I can not care about my own health? I asked her the difference when it compared a few years ago. She said that she did not know the old information. And she said it does not matter. Well, she made me feel I did something wrong for checking my health. Definitely not coming back!