Emergency Room | Kaiser Permanente Ontario Medical Center - Ontario (CA)

1 /5 Timothy Liska: What a waste of time, ER right supposed to be taken quickly. Waited over 2 hours at 3am on a Tuesday morning. Not that many people in ER. I went to ask how much longer cause no one was called in at all for over 2 hours they tell me a shift change. While she on her phone. Place is dirty trash everywhere. They only want one thing money.

1 /5 Jerry Jones: Emergency rooms are not being cleaned between patients. I couldnt believe what I saw when I was allowed to see my mother in room #1. There was blood from a previous patient on the bedding and on the floor. No one took the time to sanitize the room between patients.

1 /5 H Lovejoy: We were turned away by the urgent care 1 hour before closing. Told they would help us schedule an appointment for tomorrow, by a triage nurse at the desk. Then last minute told we should go to the ER and we could not schedule an appointment based on that recommendation. The ER was busy, not their fault. They took my daughter in right away for a ekg and blood pressure + chest x-ray. The coordination of the waiting room triage was terrible. We waited for 5 hours. They never asked for any other tests. They did follow up vitals at the 5 hour mark, but when I went to the counter to check on her status, we were told we were the longest waiting patient. We should have left. At 5.5 hours finally taken in and then told she needed more tests, tests that should have been taken in the nearly 6 hours we were waiting. Not comforting to be told. "I dont know why they didnt take blood". Now, we were told for the next 2 hours that a doctor was assigned and is comming. Nothing new was done. They asked her to put on a gown and they put a monitor on her finger. We still have no discussion of results. The entire visit though perhaps not a complete waste of time, was terribly mismanaged. The doctor was amazing the triage was very ineffective. Total time before consultation 8.5 hours.

1 /5 Day U: Recently visited for appendicitis. Nurses were unhelpful at times. 30 minutes after surgery I was yelling due to pain and none of them would come to attend me. They never told my mom when I was out of surgery, she had to keep asking and once they did they acted as if they completely forgot. One of the nurses hurt me while distributing medication by accidentally pressing on a pump. He also looked very weird as if under substance. Overall, very unpleasant environment along with the staff. I suggest a different hospital.

1 /5 Jesse Gardner: My girlfriend came in completely unable to move her body and her whole body hurting when she breathes. She was full on sobbing in front of the nurses and we have been waiting for 2 hours to even get called back. Wait times are terrible, was brought into the back and the nurses and doctors were all just standing around and talking about a game they were all going to go to. They also have a bunch of homeless people just sleeping in the lobby. Receptionist is very rude and disrespectful. As someone else stated, the security is taking better care of patients than the nurses and doctors