Arroyo Oaks Medical Group Inc - Thousand Oaks (CA)

2 /5 Chuck Rogers: The doctors and their assistants are good, but the other staff are not a pleasure to interact with. Thats on top of the fact that this organization will not accept Workers Compensation cases. I have a MRSA infection from working at a hospital (Its contract security; were neither paid well or receive good benefits). Ive had to struggle to find care ever since I discharged from Los Robles Hospital. My joints hurt weeks after getting surgery, and I cant make an appointment to see any of the doctors that I saw there. Every time I call, I get the same response: "We dont accept Medi-Cal patients, cash patients, or Workers Comp. patients." It feels as though everyone is just going to keep letting me end up in the E.R. until I either die or spontaneously recover. What a sick joke.

1 /5 Ryan Lee: My doctor is great, but the front office staff, unfortunately, needs much improvement. Making a simple appointment is a frustrating ordeal, always involving excessively long hold times. Its understandable that theyre busy, but with such a large practice, they should ensure timely assistance to all their patients. A friendly and responsive front office staff is important to all patients. Management, please fix this!!

1 /5 linda voller: I was the second person to arrive after 20 minutes the gentleman who is the first person and got upset and started asking what was taking so long. He said no one was even there when he arrived. At one point there 8 People waiting, and during that time a dark hair gentleman in blue scrubs went to get a woman, and he said we have a lot of people waiting she and did nothing I waited a total of 45 minutes to be seen When I got in, I ask the Tech to wear a mask. He told me that they didn’t have any masks anywhere and he asked the other employees and they said no. As I was waiting, I noticed nobody cleaned anything. The woman sitting in one of the two chairs was coughing, none wiped anything off..before they brought the next person in I had just done Covid test in my doctors office!! If you have a choice, do not use the lab!!!

1 /5 Radclyffe George: I want to like them but the customer-facing aspects of this business are consistently awful. Historically, the front desk has been curt at best, and outright rude at worst. The billing representatives are outright contemptuous - and Im calling to actually pay my bill on time; I cant imagine how people who are struggling with medical finances must be doing. I like my doctor and wish he would move to another location, but it is what it is. Good luck if you try these folks.

1 /5 Jennifer Austin: I just had a REALLY feel-bad experience with their appointment and billing desks. It reminded me that while one of their doctors was nice, another said something absolutely horrific to me, and another never followed up on medical tests I had done. The overall experience of trying to call this office, access care or get assistance is just not...welcoming or demonstrative of having any care for their patients. If you need more information, please let me know.