5 /5 Gwen K: I recently was gob smacked, as I was asymptomatic, to be told I needed an aortic heart valve replacement. I was referred to the Cardiovascular Institute of Los Robles Health System to make an appointment. I am not an easy patient as I research and question and challenge—well everything—but especially as I am for my 78 years active: hiking, gardening, walking and felt fit, and in better shape than younger friends, and no meds. The suggestion of surgery of any kind results in me going in to melt down panic mode. As negative and as big a pain as I can be I need to sing the praises of those that put up with me through the entire process. At the front desk, Ana and Renee, Paloma, my Medical Assistant, Kelly Hall, Physician Assistant, Dr. Fontana, Surgeon. I had many appointments and recognizing the urgency they rushed through insurance clearance for needed tests. Kelly was amazing and professionally slapped me up the side of my head, with detailed explanations and the need to get me to reality—I now see he was a blessing. At every visit I felt welcomed and never rushed to get me in and out. All my concerns and questions were answered. I know they know what they are doing and have years of experience and it must have seemed as if I challenged their knowledge—BUT, I was never made to feel stupid. If I could give them twenty stars I would.