1 /5 Richard Stevens: The staff is friendly and professional, however each physical therapist sees 2-3 patients per time slot so each visit lacks personal attention. They charged my insurance $700-900 per visit, even when I am doing the stretches on my own without supervision. One example is they charged my insurance $75 ($300 per hr) for 15 mins on a traction machine that does not work. Often it is 30-40 mins before I am seen by a primary therapist. Often I am asked to do stretches on my own for 20-30 mins unsupervised. The traction equipment is out of date and often not functioning. Scheduled appts get canceled or rescheduled with little or same day notice. Again, while the staff is friendly and professional, this facility suffers from over scheduling patients, over crowding and too many patients per time slot. I canceled all future appts and I am going to a different PT center that provides a more personalized service.
Btw, the cookie cutter “cut and paste” response you replied with is just an attempt at showing you replied. It is typical of the lack of personalized service you provide and the lack of true caring. You already have my name, and all my contact details in your records. If you really wanted to reach out directly, you already know how to contact me.
