B Fernandez Does anyone know if the location is closed? My husband and I have called and left messages trying to get an appt for my father-in-law for months.
1 /5
Imma This was my first visit. Prior to the visit, I was prompted to confirm the appointment three times, once over the phone, then over email and again over text message. I also exchanged emails with a representative to confirm that the Nurse Practitioner would be comfortable assessing some of my concerns, since the doctor wouldnt be available. I was in front of the office door at exactly 2:10 PM. My appointment was made for 2 PM. No one answered the door when I knocked. Some patients eventually left and I was able to get in while the door was open. By that time it was 2:12--2:13. There was no one at the front desk, I walked in and a worker was taken aback to see me. She said they were closed and that they allow 15 minutes before canceling the appointment and it was 2:15 already, it was NOT 2:15. Then the front desk receptionist comes out and asks if this is an emergency and that the nurse can see me if it is. I say that I dont need to go to the ER or Urgent Care, but I got time off work and made sure to be here. She said shell "talk to the nurse." Then she left and there was whispering for a while. She comes back and hands me paperwork to fill out. At this point Im pretty shocked. Being made to feel an "inconvenience" at a first visit to this office was a major red flag. But I start filling out the paperwork anyway. Another worker passes by and the receptionist asks "Can you take her blood? Because so-and-so is gone already". At this point Im on page 3 of the form and I say and Im sorry, but Im uncomfortable being here and I will not be taking this appointment now. Everybody was already on their phones and ready to leave the office when I arrived. No appointment should be made for 2PM if the office clearly closes AT TWO. Horrible experience. Absolutely DO NOT recommend this place. The staff is always a clear representation of the practice as a whole, and Im very disappointed that this doctor allows his office to run this way.
1 /5