Sonoma Outfitters - Santa Rosa (CA)

5 /5 Mary and Tessa Grul: We’re so lucky to have such a wonderful locally owned sports store. Great selection. Wonderful people!

5 /5 Amit Kumthekar: I am in awe at just how wonderful of an experience I had at this store. I came in to buy a gift and was helped by one of the workers, as I recall it his name was Nathan. Words cant describe how helpful and kind he was. As I peppered him with questions about jackets and wind breakers he answered every one and was extremally detailed. His knowledge about each brand the jacket type was so helpful and I actually ended up buying multiple. People like him are what make shopping so incredibly enjoyable. I hope that he is as valued as an employee as he was to me during my experience (if I could tip him, believe me I would). Though I didnt speak much with the other staff everyone was polite and helpful. Cant wait to come here again!

1 /5 Cathy Record: Beware, they have a draconian return policy. We purchased UGG slippers as a Xmas gift on 12/01. Yesterday, Christmas, we realized the slippers are too small. Im a "Rewards" customer, they have proof of the purchase, today is 12/26 (the day after Xmas), tags are all attached, we have the original box, and yet...They cant exchange the slippers for a larger size - they dont have the correct size - and they wont order another size. In the end, because we are outside of the 10 day return window, they will only redeem for store credit. We were informed that if the correct size is returned, and we are lucky enough to come in before they are resold, we have the option of exchanging our purchase for the correct sized UGGs. To me, thats hedging their bet at the expense of basic customer service. When REI is in town, Lululemon is across the street, and online shopping offers a plethora of choices, Ive run out of reasons to shop at this store. Its too bad, I prefer to support local small businesses, but not if they dont support me.

2 /5 Frances Cowan: Never greeted upon entry. Actually liked the store & their merchandise. As I paid for 2 items the price seemed higher than expected. The young woman who had “helped” me placed the Oakley sunglasses in the wrong box. $166 instead of $116. No apology from Tyler the manager who was ringing me up, not really much of an acknowledgement for an overcharge of $50.00 I asked his name & took a business card. He was borderline surly. Inquired about the manager, turns out Tyler is the manager . I explained that I was wanting to support a local business & that this had not been a pleasant retail experience. His reply? That I had been rude since I walked in. I actually engaged with 2 other shoppers asking their opinion on the raincoat ($225.00) & the aforementioned Oakleys since neither of the workers seemed invested in my investment. The young woman was fairly nice but shy & maybe new to retail. I have dealt with the public most of my working life & I am friendly & polite. I returned both items on the spot. I hope the owners of this shop see this & speak to or replace their manager. Frances Cowan