1 /5 Kimberly Itskov: ***WARNING***
I brought several items in for consignment, one of which was pretty expensive for an average person like me. It was originally a gift.
First I kept receiving emails about someone elses items. This continued for a while despite me saying that isnt me. I had to drive out of my way to show up in person for them to fix the error.
About 2-3 months go by. I didnt receive any notifications about my items selling. And frankly, I didnt trust them given their incompetence in the past. I kindly asked if I could pick them up. They said that I could on 6/1. On 5/28 I received a message from my brother about my dad who had cancer. I had to fly out to NY and stayed for over a week because he passed while I was there. Arrangements had to be made.
When I got back to CA, It completely left my mind that I had to pick up the clothes. You could imagine why. I did not receive ANY heads up that they were going to just donate my items. It would have taken less than a minute to send a quick email or make a call. Ive worked in customer service. This is what I would have said: "Good afternoon, Kim. We were scheduled for pickup today but didnt see you. We hope everything is okay! Please let us know if youd like to reschedule your pickup. Unfortunately if items arent picked up in (insert time here) we would have to donate them. We currently dont have the storage space to hold items longer, as much as wed love to. We look forward to hearing from you." Do you see the difference? Yea. Thats called good customer service which I received countless 5 star reviews for (feel free to message me for proof. Id include them here but would have to dig for them. It was years ago)
If I had received that courtesy, I would have asked my husband to pick the clothes up for me. He couldnt go with me to NY due to work and would have happily picked them up here in CA.
How do you literally just donate someones stuff with no notification? Stuff they brought you to sell, giving YOU profit off of THEM when they could have easily sold on Poshmark? I wanted to support a local business. I now sell on Poshmark instead.
When I eventually remembered about my clothes, I asked to pick it up. That is when we exchanged an extremely terse email thread. They DO NOT care about you. At all. Dont take my word for it. Scroll through the MANY other negative reviews from consigners on Yelp.
***** DOOOO NOTTTTT sell your clothes here. I cannot stress this enough. Please save yourself the stress and depression that they have now caused me. If you need help selling your items I will personally walk you through online selling while asking NOTHING of you, just to save you this stress. Dont hesitate to ask. *****
