Roadrunner Automotive - Grass Valley (CA)

3 /5 Ray Isaak Bleau: I was encouraged to go to this shop by all the shining reviews, unfortunately I will not be going back. Originally, I was bringing my car in for an oil change and was hoping to also get my check engine light scanned to see what else could be fixed. My car is an older model, so I’m used to the general care it needs. At other places locally when I need to get my oil changed, they would also scan the check engine to see if they can figure out what else needs to get fixed and wouldn’t charge me heads and tails for it. But when I first brought my car in, there were a few things I was hoping they’d check for me but they didn’t even get to my oil change. It also took two hours to even see what the issues were and charged way more for that than I expected. I thought I was also paying for the oil change at the start, but that was not the case. After they found multiple things wrong with my car, they gave me multiple estimates for how much those things would cost. At that point, I should’ve just called my car friends and looked for quotes at other car shops, but I decided to take my car back there, hoping they would fix one of the issues they found quickly and efficiently. They said it would take around an hour and a half, it took over three hours. My air conditioning has been broken, and they thought adding an extra part would fix that, once they were done with the other issue, they confirmed that they had fixed my air conditioner, when I got my car back finally, my AC went out almost immediately after. This whole experience has been very frustrating, especially after numerous people told me they overcharged me. Part of that was my fault for not doing more research, I was giving them the benefit of the doubt, but I learned my lesson. The customer service was good aside from all that, and there were two very cute old pugs there the second day which was a plus. The lady at the front also let me borrow her phone charger at one point. Very nice people.

5 /5 Susan Dunn: Many lights came on my dashboard, and the speedometer was cycling around. Something was not right. The battery was dead. AAA towed my car to Roadrunner. They diagnosed the problem. Both my battery and alternator were shot. Within a day, both problems were fixed, and I was on the road again. Thank you to Roadrunner for quick and efficient service.

5 /5 Carleton Lailer: I showed up a week early and they were able to fit me in. I always go to these guys. Ive never had a problem with their work over the years. Thanks for being there.

5 /5 Pappy: Alisha rocks! Excellent customer service. The Roadrunner Automotive Techs are very thorough with their inspections. First visit for an oil change, so far so good. A few days later, the oil-cooler connection came loose and dumped my oil out. Ding-ding-ding. Fortunately I was two blocks away at my dentists. RRA installed the correct connector and washed the engine and re-filled the oil all at no charge, of course. Third visit, they discovered rodent chewed wires, which caused the "Check Engine" light. Their charge for "Diagnostics" is their labor charge of $160/hr. Took 3 hours to chase down the problems. Sigh. The sensor harness was chewed up, had to wait for new harness and sensors to come in. After that install, everything was good to go, except a "Service 4-wheel Steer" error. So with further inspection, *more* rodent damage showed up and the need for yet another sensor, which did not work upon install. Getting sensors is a dicey proposition for my 21 yo truck, (2003 GMC Sierra Denali). So now, because of Labor Day, Im looking at possibly an 8-day shop visit. They took pictures so we could prove to the insurance company that it was rodent damage. Unfortunately, the charge came out to be twice the original estimate, but they didnt put the mice in the engine compartment and those little b@stards chewed wires in multiple places and just raised hell with the vehicles computer after killing several sensors. Ive taken my truck to several mech-a-niks over the years and RRA gives estimates that they stick to and there are no surprises on the bill. We, at RRAs suggestion, tied bounce sheets to each corner of engine compartment, added two ultrasonic rodent repellers and placed peppermint oil soaked cotton balls in passenger compartment. We are also adopting two feral cats, maybe theyll hunt the mice! Anyway, many thanks to Roadrunner for their excellent service. Photos attached.

5 /5 drae: Roadrunner has worked on my Lexus in the past and did a terrific job at a reasonable price. This time my Nissan truck needed a smog certificate -- dropped the car off at the appointed time, took a walk around the block, and the job was completed when I returned. This is a very ethical company that does excellent work. I will continue to bring my Lexus SC430 and Nissan truck in for any and all repairs.Thanks for the terrific service!